Roles & Responsibilities:

·      Lead our Janitorial services team, in a fast-paced working environment.

·      Develop a productive, profitable and achievement-oriented working environment for employees

·      Understand and execute the scope of work as detailed in each contract

·      Address operational obstacles in a timely fashion using proper chain of command

·      Submit supply orders by Monday morning of non-payroll weeks. Specific items and quantity are required

·      Verify accuracy of supply deliveries and ensure that all products are received and properly accounted

·      Communicate any customer/staff schedule changes to management as soon as possible

·      Attend Operations meetings with OM. Provide updates, feedback, and suggestions

·      Supervise Janitorial team to ensure operational excellence and excellent customer service

·      Champion best practices, company values, and service excellence standards

·      Develop and maintain operational guidelines for staff

·      Determine staffing requirements and work schedules for new and existing projects

·      Help facilitate interviews, and ensure onboarding is completed on the first day

·      Conduct regular training and submit sign-in sheet for documentation

·      Maintain equipment SOPs, perform routine equipment maintenance and repair audits

·      Document & notify the OM (Operations Manager) of informal/ formal disciplinary actions

·      Execute and oversee employee offboarding that adheres to company policy

·      Special projects or requests as needed to ensure customer satisfaction