Job Responsibilities:

Store Operations:

• Assist the Manager in all aspects of store operations, including opening and closing the store, handling bank deposits, and performing store close-outs.
• Assist with preventative maintenance and repairs to all physical assets (building, fixtures, and equipment).
• Ensure all calls are answered promptly, courteously, and effectively.
• Familiarity with different operating systems and their functionalities is essential (ACEnet/Eagle). 

Customer Service:

• Strong customer service skills are needed to address customer issues and ensure satisfaction. 
• Handle customer complaints and resolve issues while keeping the store’s best interests in mind.

Sales & Merchandising:

• Ensure timely and accurate completion of weekly price changes and label updates.
• Identify and execute merchandise resets, ensuring the store layout is organized and aligned with promotional plans.
• All signage in the store is current and accurate.
• Present a clean, orderly sales floor, including end caps and promotional areas.
• Assist in ordering and maintaining product inventory levels to ensure desirable in-stock levels and profitability.

Inventory & Loss Prevention:

• Ensure that stock is properly received, checked, and stored, adhering to Standard Operating Procedures.
• Inventory control, cycle counts and negative on-hand reports.
• Ensure loss prevention safety and awareness, following procedures to prevent theft and shrinkage.

Team Collaboration & Training:

• Lead by example, setting a positive and approachable tone for all associates and customers.
• Participate in team meetings and communicate merchandising, cost control, or sales ideas to the General Manager for follow-up.
• Assist in the training and development of associates, promoting their advancement within the company.

Flexibility & Leadership:

• Be prepared to work a flexible schedule, including weekends and holidays, to meet store needs.
• Take initiative in problem-solving and consistently challenge yourself for future advancement.
• Perform other related duties as assigned by the Manager or General Manager.