Job Description: Firehouse Subs Team Member

Position Overview:

As a Firehouse Subs Team Member, you will play a vital role in ensuring excellent customer service and food preparation at Firehouse Subs locations. You will be responsible for providing exceptional service to customers, preparing high-quality food items, maintaining cleanliness and organization in the restaurant, and contributing to a positive and efficient work environment.

Key Responsibilities:

Customer Service:

• Greet customers with a friendly and welcoming attitude.
• Assist customers in selecting menu items and providing recommendations.
• Take customer orders accurately and efficiently.
• Process payments and handle transactions using the point-of-sale (POS) system.
• Address customer inquiries, concerns, and complaints in a professional manner.

Food Preparation:

• Follow standardized recipes and food safety guidelines to prepare subs, salads, and other menu items.
• Slice meats, cheeses, and vegetables according to the specified portion sizes.
• Assemble sandwiches and wraps with attention to detail, ensuring consistency and quality.
• Package food orders for dine-in, takeout, or delivery accurately and efficiently.

Cleanliness and Organization:

• Maintain cleanliness and sanitation standards in food preparation and dining areas.
• Clean and sanitize workstations, utensils, equipment, and surfaces regularly.
• Monitor and restock inventory items as needed, such as condiments, napkins, and other supplies.
• Follow proper food handling and storage procedures to ensure food safety.

Team Collaboration:

• Work collaboratively with other team members to ensure smooth operations.
• Communicate effectively with team members and management regarding customer needs, operational issues, and inventory levels.
• Assist team members during busy periods, such as taking orders, preparing food, or managing the cash register.

Adherence to Policies and Procedures:

• Adhere to Firehouse Subs' policies, procedures, and brand standards.
• Follow all safety regulations and guidelines to maintain a safe working environment.
• Attend and actively participate in training sessions or meetings as required.

Qualifications and Skills:

• Excellent customer service skills with a friendly and outgoing personality.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic math skills for handling cash transactions and calculating change.
• Strong communication and interpersonal skills.
• Attention to detail and ability to follow recipes and procedures accurately.
• Knowledge of food safety and sanitation regulations.
• Oregon State Food Handlers Certificate is required
• Must be able to: stand for entire shift, lift up to 50 lbs., and climb a ladder
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation

Benefits:

• Competitive wage
• 100% Employee health, dental, and vision insurance
• 401K with Employer Match
• Opportunity to advance quickly
• 25% discount on the entire menu
• Paid ongoing training
• A fun and supportive work environment.
• Paid Sick Time

If you are a motivated and enthusiastic individual looking for a rewarding career in the quick service restaurant industry, apply now to join the Firehouse Subs team. Don't miss out on this exciting opportunity to become a key player in our mission to make the best subs in town.