Hospitality Trainer

The Hospitality Trainer position at Chick-fil-A De Zavala is an exciting opportunity where you’ll play a key role in training our hospitality team. Chick-fil-A is a great place to develop your leadership skills while ensuring our guests have an exceptional dining experience. No experience is necessary, and we’ll provide the training you need to succeed. We are seeking motivated, friendly individuals who are passionate about hospitality and teaching others how to provide top-tier customer service.

Do you enjoy…

• Serving others
• Fast-pace, high demand
• High standards
• Problem solving
• Constructive feedback

If you're ready to lead, train, and inspire others while working in a fast-paced environment, we’d love for you to join our team. As Chick-fil-A grows, you’ll have endless opportunities to build your career and grow as a leader.

Hospitality Trainer Position Description:

Works together with the team, overseeing their growth and work, in order to accomplish the Franchise Owner/Operator’s vision for the restaurant. A Trainer will serve in Kitchen and/or Hospitality operations, driving sales, profit, and morale while maintaining quality of taste, speed, cleanliness, and an attentive and courteous team. They will have a special focus on team member development and training.

*To meet high/day/4-day availability requirements, the team member must be able to work 36+ hours per week.*

Competitive Pay / Hourly Wage:

• $15/hr for High Availability
• $14/hr for Day Availability OR 4-day
• $13/hr for Lunch Availability
• $11/hr for Limited Availability

Opportunity for raises!

• Completion of Skill Test 1 Requirements: 50¢
• Completion of Trainer Requirements: 50¢
• Completion of Skill Test 2 Requirements: $1.50
• Completion of Shift Leader Requirements: 50¢

Desired Skills:

• Seeks out work without being asked
• Helps to seek and solve problems 
• Strong sense of urgency and initiative!
• Cares about quality of work and most importantly, our guests
• Customer-friendly demeanor and willingness to serve anywhere needed
• Ability to work outdoors for extended periods of time in a variety of weather conditions (10+ hr shift)
• Walk, bend, kneel, squat, stand, and lift heavy objects
• Able to lift 40 - 50 pounds on a consistent basis
• Strong team-working skills - gets along well with others
• Communication skills, verbal and written (English fluency preferred)
• Able to maintain an optimistic and friendly attitude throughout shift
• Able to excel in a fast-paced, PRESSURE-filled environment 
• Ability to multitask
• Detail-oriented

Responsibilities:

• Welcomes guests as they enter the restaurant or drive-thru
• Answers guest questions, offers recommendations, and provides general assistance to guests
• Takes guest orders, processes payments accurately, and maintains an accurate cash drawer
• Always be ATTENTIVE, COURTEOUS, and FRIENDLY
• Move with URGENCY 
• Ensures orders are complete and delivers food to guests
• Constantly cleaning and stocking areas in the restaurant
• Cleans various areas of the restaurant, including tables, counters, floors, trash bins and restrooms
• Maintain strict adherence to food safety procedures
• Assist with all food preparation and set up when required
• Follow procedures to ensure an outstanding guest experience
• Any other duties and responsibilities as directed by restaurant leadership

Great BENEFITS of working at Chick-fil-A De Zavala:

• 100% PAID TUITION at our partner school Point University (https://point.edu)
• Remarkable Futures Scholarships Opportunity ($2500 - $25000)
• Free employee and family meals
• Flexible Hours
• Pay Raise Opportunities
• Insurance Opportunity after 1 year
• Closed Sundays
• Community-oriented Environment
• Long Term Career Opportunity & more