Private Dining Sales Representative | FS FOOD GROUP

- Corporate Office

FS Food Group is Charlotte’s premier restaurant group, home to an expanding collection of award-winning restaurants, including Mama Ricotta’s, Paco’s Tacos & Tequila, Midwood Smokehouse, Calle Sol, and Yafo Kitchen. Our exquisite food, attention to detail, and commitment to client satisfaction have created delicious, unforgettable events with remarkable service.

As a Full-Service Private Dining Sales Representative, you will be responsible for managing and coordinating all aspects of private dining events within our establishments. Your primary focus will be on driving sales for private dining services, ensuring exceptional customer experiences, and cultivating relationships with clients to enhance repeat business. This role requires a combination of sales, event planning, and customer service skills to successfully execute private dining events from inquiry to completion

Why work for the FS Food Group? We offer:

• Competitive Compensation depending on experience
• 100% employer-paid medical, dental, and base life insurance policy
• Access to a 401(k) plan
• Closed for family time on major holidays
• PTO starting after 6 months of service
• Enjoy dining discounts at all FS Food Group concepts!
• Unlimited growth opportunities within our expansive and dynamic company.

Key Responsibilities:

Sales and Business Development

• Proactively promote and sell private dining services to individuals, businesses, and organizations.
• Collaborate with the in-store management team and marketing team to develop strategies for attracting new private dining clients.
• Meet and exceed sales targets through effective lead generation, follow up, and negotiation.

Client Relationship Management

• Build and maintain strong relationships with clients by understanding their specific needs and preferences.
• Act as the main point of contact for clients throughout the event planning process.
• Provide personalized service to ensure client satisfaction and foster repeat business.

Event Coordination:

• Coordinate all aspects of private dining events, including menu selection, room setup, audiovisual requirements, and other special requests.
• Collaborate with culinary and service teams to ensure seamless execution of events.
• Conduct site visits with clients to showcase available private dining spaces and discuss event details.

Administrative Tasks:

• Prepare and present proposals, contracts, and invoices for private dining events.
• Maintain accurate and organized records of client interactions, contracts, and event details.
• Work closely with the accounting department to ensure timely and accurate billing and payment processing.
• Train in-store management teams on Triple Seat software.

Communication:

• Communicate effectively with internal teams to ensure a coordinated approach to private dining events.
• Provide regular updates to clients regarding event progress, changes, or additional requirements.
• Respond promptly to inquiries via phone, email, or in-person meetings.

We are looking for someone who:

• Can respond to rapidly changing work conditions and address immediate and future customer demands with very little notice and prompting.
• Can be flexible with unpredictable scheduling.
• Has 2+ years of private dining coordinating experience.
• Can address immediate customer concerns, questions, and needs to provide an optimal experience.
• Proven experience in sales, event planning, or the hospitality industry.
• Detail-oriented with excellent organizational and multitasking abilities.
• Knowledge of food and beverage operations is required.
• Demonstrates a go-getter mentality.
• Works well in a fast-paced environment.
• Has sales experience.
• Familiar with Tripleseat Event management software.

Join our team and play a pivotal role in expanding our Private Dining Room sales and execution, where your passion for hospitality and a keen eye for detail will help us create memorable experiences for our guests. This is an exciting opportunity for candidates eager to contribute to our growth and take their careers to the next level!

Company Information

FS Food Group is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Disclaimer: The above job description is not an exhaustive list of all duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at FS Food Group, employment is “at will” or voluntary on both the part of the employee or employer. This means employment can be terminated by either party with or without notice and/or with or without cause.