SUMMARY:

As a Server Support Team member at Ten20 Tavern, you'll ensure that guests have a positive,

friendly experience by supporting front-of-house operations.

QUALITIES OF A GREAT HOST/CASHIER:

• Patience
• Sense of humor
• Enthusiastic and positive attitude
• Ability to stay calm under pressure
• Strong multitasking skills

KNOWLEDGE / TECHNICAL EXPERTISE:

• Greet and seat guests promptly, accommodating special seating requests when possible.
• Manage guest flow, balancing seating and taking names when wait times are necessary.
• Offer menus, inspect tables for completeness, and relay messages to servers.
• Maintain cleanliness in the entrance, lobby, dining room, and restrooms.
• Assist servers in stocking service stations and transporting dirty dishes to the dish room.
• Clean and reset tables, chairs, booths, and surrounding areas.
• Take take-out orders and enter them into the POS system.
• Process payments, close checks, and thank guests for their visit.
• Perform side work as assigned and fill in as needed to ensure smooth operations.

APPEARANCE / UNIFORM:

• Adhere to company appearance and uniform standards.

WORK CONDITIONS:        

• Flexibility to work nights, weekends, and holidays.

PHYSICAL DEMANDS:        

• Frequent reaching, bending, and manual dexterity for handling, gripping, and fine motor tasks.
• Continuous standing on hard surfaces and walking.
• Ability to lift up to 50 lbs and perform tasks requiring bending, squatting, and climbing step stools.
• Frequent exposure to cold and heat (e.g., walk-in fridge/freezer, ovens).

NOTE:

This description outlines key duties, but responsibilities may be adjusted based on the needs of the restaurant or reasonable accommodations.