The Catering Coordinator assists in executing all catering and delivery transactions & assists associated personnel of the restaurant. This role works in conjunction between the Catering department and all Operational departments of the restaurant. The Coordinator serves as the assistant and backup department lead of all catering & delivery management of the restaurant across all hours of operation. The Coordinator is to support all outside sales growth measures through new business account acquisition and upselling opportunities with existing accounts. They embody the values of Chick-fil-A and serve as an ambassador to the community. This Coordinator must demonstrate a strong attention to detail and time management. They must have a growth mindset and be a self- motivated, and creative thinker.
Responsibilities will include, but are not limited to:
- Lead with operational excellence
- Assembly and order fulfillment of catering orders to pick-up and delivery guests
- Follow up with customer to gather customer satisfaction survey and act to improve catering services
- Maintain a Customer Intelligence system
- Communicate all necessary information to necessary team in advance for orders
- Maintain relationships with community partners and local schools by managing catering orders, food credits, and food donations we may have with these partners
- Increase Catering sales by pursuing new accounts, encouraging new orders from existing accounts through in-person visits, cold calls, emails, and promotional opportunities
- Fulfill every catering order with the Chick-fil-A standard of operational excellence: taste, order accuracy, timeliness, attentive & courteous service
- Go above and beyond the duties described to provide a safe & reliable atmosphere
- Maintain a productive & profitable business operation
- Cast vision for team members and shift leaders to roll out the red carpet for catering guests as we fulfill their orders.
Requirements:
- A valid GA Drivers license as this positions requires to operate a company vehicle for catering deliveries
- Monday - Saturday availability
- Willing and able to be flexible in schedule depending on when orders are set
- Strong attention to detail and time management
- Takes initiative
- Able to lift & carry up to 50 lbs.
- Able to stand on your feet for extended periods of time