The General Manager is responsible for the successful execution of the Pizza Inn experience through serving the guest in a team member capacity, directing team members, and overseeing all aspects of the operation, including recruitment, development, scheduling, forecasting, ordering, inventory, performance management, guest service, financial performance, and reporting.
Physical & Mental Requirements:
- Must be able to stand for periods of up to 11 hours
- Must be able to read and write to facilitate communication
- Must be able to speak clearly and listen attentively to team members and management
- Must be able to bend, stoop, and kneel repeatedly over a long period of time
- Must be able to lift up to 40 pounds
Minimum Qualifications:
- Must be able to operate with minimal supervision
- Must be able to direct others and delegate responsibilities
- Must be able to effectively communicate with, listen to and engage guests and team members
- Must be able to calmly and professionally address and resolve guest concerns
- Must have a sense of urgency
- Must be organized, flexible, and detail-oriented
- Must be able to comprehend and execute local food-handling laws and standards
- Must be able to comprehend and execute Pizza Inn standards and expectations
- Must be able to act in a professional manner that promotes a pleasant work environment
- Must be able to cross-train in all positions, and successfully pass a manager skill test
- Must be able to focus and perform with a high level of energy throughout the shift
- Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
- Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system
Basic Qualifications:
- Prior restaurant or customer service experience (at least 2 years)
- Prior supervisory experience (at least 1 year)
- High school degree, or equivalent
- Prior General Manager or management experience is preferred, but not required
Essential Job Functions:
- Able to perform the essential job functions of the team member position
- Direct team members and delegate responsibilities
- Perform register closeouts and bank deposits
- Address and resolve guest concerns
- Open and/or close store, including the execution of related responsibilities
- Manage all aspects of recruitment, development, and performance management of team members
- Forecast sales, schedule associates, and manage payroll based on business patterns
- Manage product ordering and inventorying, maintaining proper level of stock
- Own the financial and guest satisfaction performance of the restaurant, reviewing and reporting relevant documents and information in a timely manner
- Perform other related duties, as assigned by company management