The Onsite Maintenance/Customer Service team member provides exceptionally friendly, timely, and efficient support to address maintenance needs during and after business hours. This role requires living onsite to ensure quick response times- efficiency apartment provided. Providing the highest level of hospitality, the team member performs routine maintenance and emergency repairs and strives for the highest level of safety and functionality.

Key Responsibilities:

• Respond promptly to customer needs providing friendly and efficient service.
• Perform routine maintenance and repairs in the campground, villas, and cabins.
• Conduct regular inspections to identify and address potential maintenance issues.
• Ensure all maintenance activities comply with safety standards and regulations.
• Maintain accurate records of maintenance activities, including repairs and inspections.
• Assist in the setup and teardown of events or activities as needed.
• Communicate effectively with Off the Trail management and other team members regarding maintenance needs and updates.
• Maintain a clean and organized work environment.
• Utilize various tools and equipment to perform maintenance tasks.
• Provide support for other departments as needed during emergency situations.
• Participate in training sessions to stay updated on maintenance techniques and safety protocols.
• Other duties as assigned.

Requirements:

• A friendly, upbeat, outgoing personality is a must!
• Previous experience in basic maintenance, HVAC repair, and electrical work required.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and respond to emergencies promptly.
• Knowledge of maintenance procedures and equipment, including mechanical and electrical systems.
• Willingness to work overnight shifts and live onsite.
• Good communication skills and ability to work well with a team.
• Valid driver's license.

Work Environment:

• This is a hospitality position serving vacationers, specialty groups, and off-road enthusiasts.
• This job requires the ability to work outdoors in various weather conditions, including extreme temperatures.
• Must be comfortable working in high places and confined spaces.

Physical Demands:

• Ability to lift and move heavy objects (up to 50 lbs).
• Regularly required to stand and or walk for extended periods.
• Frequently required to reach and grasp with hands, bend, twist, and climb stairs and ladders.

Pay: 12-15 per hour, & onsite housing provided.