The Church’s Restaurant General Manger is passionate about providing our guests a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all of the business activities in one restaurant location, specifically to:
- Provide a superior and memorable experience for all guests.
- Achieve sales goals
- Control expenses to budget or better,
- Create an environment where team members are engaged in doing their jobs and encouraged to grow while delivering exceptional service.
- The Church’s Restaurant General Manager direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader). The number of direct reports may vary by location based on total sales volume, sales and geographic location of the restaurant.
Position Qualifications/Functional Skills:
- Must be 18 years of age or older.
- Must have a valid driver’s license and proof of valid insurance.
- Must be able to work a minimum of 50 – 55 hours per week. Must be available to work a flexible shift including weekends.
- Knowledge of all restaurant policies, practices and operational and human resources procedures.
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting.
- Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
- Basic computer skills.
- Knowledge of profit and loss statements
- Ability to implement policies and procedures.
- Skilled in developing employees by coaching, counseling, and building strong work habits.
- Continuously working to improve customer satisfaction.
- Knowledge of recruiting and interviewing potential team members.
- Ability to supervise others.
- Manage conflict resolution.
- Create and maintain a positive work environment.
Requirements:
- High school diploma or GED required. Must have (1) years of supervisory experience working in the restaurant industry.
- Successfully complete all training and make a passing score on all applicable tests.
Responsibilities:
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
- Assists and resolves all guest complaints in-person or by phone. Apply the “listen, apologize, satisfy and thank” model to all guest complaints.
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
- Directs and conducts regular training with team members.
- Provides regular feedback to all team members and identifies areas for improvement.
- Works with direct reports to cross-train and assist in the development of new skills.
- Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
- Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced,
- Maintains a clean and safe restaurant for guests and team members.
- Responsible for budgets and makes adjustments as needed.
- Ensures compliance with labor laws.
- Understands, enforces and adheres to all company policies and procedures.
- Maintains restaurant inventory and ensures accessibility and organization.
- Responsible for routine maintenance and repairs on all equipment.
- Prepares and analyzes operation reports
- Performs other duties as assigned.