As a FOH TEAM MEMBER you are most likely the first person the Guest encounters  which gives you the POWER to SURPRISE & DELIGHT them to MAKE THEIR DAY  THE BEST! 

Whether they're a regular or first timer, BE A BRAND AMBASSADOR! Use your  PRODUCT KNOWLEDGE and PASSION for our food to guide them through the MENU and BIG CHICKEN EXPERIENCE!  

We've all been there… we're not sure what to order, so we do our best to make a good  choice only to sit down and see something scrumptious at the next table… maybe it's a  Shake or Bacon & Avocado on a sandwich that we didn't know was an option. We don’t  want them thinking, “next time I’ll order the Shake”, we want them devouring a Shake  because you shared your favorite with them, and they ordered it! 

TAKE EVERY SHOT to MAKE SOMEONE'S DAY! Always SHARE YOUR  FAVORITES and MAKE SUGGESTIONS. A fun way to do this is to SHARE THE  STORY behind the NAMES of our Sandwiches and Lucille's Mac N Cheese! 

How to SCORE as a FOH Team Member: 

• Take pride in knowing our menu and you’re ability to upsell and suggestive  sell to every Guest.  

• Help with the success and profitability of your Restaurant by: 

o Following the Big Chicken Order Flow, asking questions and always  Upselling and/or Suggestive Selling. Every order can be made better by  asking questions & making suggestions. 

o Setting daily personal goals to increase your Check Average. 

o Ensuring order accuracy, from taking the order to Guest delivery. o Following all Cash Handling and Policies and Procedures. 

o Working Safe by following all Big Chicken Safety Regulations and  Standards. 

• Take pride in your Restaurant by: 

o Maintaining clean and sanitary work Stations, Dining Room, Restrooms  and other Guest areas, following all Food Safety Regulations and  

Standards. 

o Following tasks outlined on the Open/Transition/Close Checklists and  completing them in a timely manner.