As the GENERAL MANAGER you are responsible for calling all the plays for the  Restaurant to BUILD SALES, CONTROL PROFIT, and GROW the BIG CHICKEN  BRAND.  

You've gone from 'GETTING THINGS DONE' to getting things done THROUGH OTHERS'. 

YOU'RE IN CONTROL of the administrative tasks and ensuring the RESTAURANT and  TEAM are READY to MAKE SOMEONE'S DAY!  

We’ve all been to a Restaurant where the food or service isn’t great, but the  General Manager’s ability to rebound and turn it around created a memorable  moment and is the reason we give them another chance. 

As the General Manager, the way you help the Team R.E.B.O.U.N.D. will win the  Guest’s heart, mind, and stomach.  

How to SCORE as a GENERAL MANAGER: Connect with your Team & Guests by: 

o Using The BIG Game Plan; to communicate expectations. 

o Hiring, Training, and Coaching constantly. 

o Managing performance to ensure Big Chicken Operating and Brand  Standards are followed. 

o Interacting with Guests to ensure their experience is amazing and that all  questions and complaints are handled promptly. 

o Understanding and communicating current Product Promotions to the  Team so they can suggest them to Guests and prepare the products  correctly. 

o Advising Guests on Food & Beverage choices and Allergens.