QMart: where quality meets convenience. It is not just a convenience store; it's a whole new experience! At QMart we consider quality the most optimal delivery of value. Whether you’re hungry for a quick bite or you’re a foodie, know that the Q Café is made-to-order and always crafted with freshly prepared, quality ingredients. Our stores are convenient, fun, and creative, bringing you a technologically advanced atmosphere with free Wi-Fi internet and a café ambiance that's incomparable to any gas station in America!
We are seeking a highly motivated and experienced Store General Manager to oversee the operations of our convenience store. The ideal candidate will have a strong background in retail management, exceptional leadership skills, and a commitment to delivering excellent customer service. As the General Manager, you will drive sales, manage staff, maintain inventory, and ensure the store's overall success.
Key Responsibilities:
- Recruit, train, and supervise store staff.
- Foster a positive and productive work environment.
- Set performance goals and conduct regular performance evaluations.
- Ensure compliance with company policies and procedures.
- Oversee daily store operations, including opening and closing procedures.
- Manage inventory levels, order products, and ensure stock is well-organized.
- Monitor store cleanliness, maintenance, and safety standards.
- Handle customer complaints, returns, and refunds professionally.
- Develop and manage store budgets, including payroll and operational expenses.
- Monitor and analyze sales performance, and implement strategies to achieve financial targets.
- Ensure accurate cash handling and bank deposits.
- Drive sales through effective merchandising, promotions, and customer engagement.
- Analyze market trends and customer preferences to adjust product offerings.
- Implement local marketing strategies to increase foot traffic and customer loyalty.
- Ensure the store adheres to all local, state, and federal regulations, including health and safety standards.
- Maintain accurate records of transactions, inventory, and employee schedules.
Qualifications
- Minimum of 3-5 years of retail management experience, preferably in a convenience store or similar environment.
- Strong leadership and team-building skills.
- 3 years of experience supervising others in fast food, restaurant, retail, or convenience operations is highly preferred.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficient in inventory management, budgeting, and financial reporting.
- Knowledge of retail software systems is a plus.
- Must have TABC & Food Manager's Certification