Title: Catering Manager

Reporting Structure: Reports to Back of House Director

Hours per week: 40-45 hours weekly in a mixture of catering operations and other restaurant positions. The catering manager must have availability to work some evenings and weekends as needed to support orders at those times.

Role Vision:

The Catering Manager is an action-oriented and organized individual who enjoys high pressure and fast paced situations; preparing, assembling and delivering catered food to our guests at Chick-fil-A West Carmel.

Areas of Ownership and Responsibility:

Catering Operations:

·     Ensure all catering orders are fulfilled accurately and on-time

·     Receive and enter catering orders into the register

·     Complete setup and preparation for each order; boxes, utensils, sauces, etc

·     Assemble trays of nuggets, chicken strips, ect.

·     Drive delivery orders

·     Maintain a clean and organized operations area

·     Prepare and include a thank you card, coupon, and receipt along with each order

·     Assist in logging catering orders for future follow-ups and repeat orders

·     Notify the marketing director of any issues with orders and/or guests

·     Implement systems and processes to improve the catering fulfillment process

·     Partner with other restaurant leaders and food prep team members to create daily and weekly plans to execute upcoming orders

Kitchen Operations:

·     Serve in restaurant positions, performing work such as:

o  Order taking

o  Assembling boxes of nuggets and strips

o  Assembling sandwiches

o  Cooking and serving Waffle Potato Fries

o  Breading chicken

o  Cleaning

Skills needed:

Planning, attention to detail, organization, enjoys the pressure of working on multiple things at once, professional communication with guests, thorough communication with restaurant operations team, self-management, goal setting, creativity, flexibility.