Overview: The Director of Human Resources position at Chick-fil-A West Carmel is an essential team builder and developer for our restaurant! This person will oversee the entire employee life cycle including: recruiting, selection, onboarding, training, development, and off-boarding. We are a locally owned and operated Chick-fil-A restaurant with a staff of around 80 team members. The Director of HR will ensure that we're always fully staffed with a deep bench of leaders and team members that fit our core values of Curiosity, Ownership, Optimism, and Professionalism.
Since we are a locally owned and operated restaurant, everyone on our team gets to serve our guests in the restaurant! The Director of HR can expect to work operationally in the restaurant in positions such as order taking, order fulfillment, hospitality, and other restaurant roles in addition to all of the administrative functions listed below.
Role Vision: To recruit, develop, mentor, and empower team members and leaders to reach their potential while furthering the mission of our organization.
Reporting Relationships: The Director of People (DoP) will report directly to the Executive Director. The DoP will supervise, and collaborate with, leaders in functions of training, recruiting, and team member care initiatives.
Weekly Schedule: This is a position in a Chick-fil-A restaurant. Directors on our team serve in administrative roles and on the floor in restaurant operations. This person can expect to spend 20-25 hours per week on human resources functions, and another 20-25 hours per week in an operational support role. These operational roles may include order taking, order fulfillment, catering delivery, and food preparation.
Description of Role Functions:
1. Recruiting
· Create and execute a recruiting strategy to include on-campus recruiting at local schools/community events, speaking at local engagements, and creating internship opportunities
2. Selecting
· Conduct interviews with candidates
· Maintain processes and systems for selecting talent that fits our culture and improves our organization
3. Onboarding
· Oversee an efficient onboarding process that leaves our new hires feeling excited about the opportunity to join our team
4. Performance Evaluations
· Oversee the criteria, process, and execution of team member performance reviews
· Conduct a monthly “people meeting” with the director team
5. Leadership Development
· Collaborate with other Directors to create a process for identifying potential restaurant leaders
· Collaborate with other Directors to create a training plan for team leaders and shift leaders
· Ensure that our restaurant maintains a pipeline of current and future leaders
6. Human Resources
· Maintain job descriptions, job postings, and identify opportunities to share our employer brand
· Manage disciplinary system and participate in disciplinary conversations
· Maintain the Employee Handbook
· Standardize the interview process; updating interview guides and candidate communication templates as needed
· Update our “Employment Value Proposition” that outlines the benefits and promises that come with working at Chick-fil-A West Carmel
· Identify new opportunities to enhance our benefits strategy by meeting needs for team members in a sustainable model for the business
7. Restaurant Culture
· Create a Care Team to coordinate initiatives to help our team feel cared for
· Work directly with our chaplaincy team to provide support and resources to maximize their impact
· Identify opportunities to protect and grow a healthy team culture that reinforces our core values
· Conduct employee engagement surveys and implement solutions to opportunities identified therein
8. Operational Support
· Support the team by working alongside them in restaurant operational positions over lunch/dinner
· Must be able to work on your feet for hours at a time while taking orders, fulfilling orders, preparing food, etc.