Calallen

The Back of House (BOH) Team Member (TM) is responsible for ensuring that food and services are delivered to guests in a manner that reflects the purpose and quality requirements of Chick-fil-A, Inc., as well as the mission, vision and values of Chick-fil-A Calallen. The BOH TM is responsible for serving guests in a respectful and caring manner. The BOH TM is accountable for achieving high performance in the following areas: Order Accuracy, Speed of Service, Taste, Cleanliness, and Restaurant Operational Excellence (ROE). The BOH TM ensures that food is prepared in a manner that maintains quality and food safety standards. S/he completes duties and responsibilities quickly to ensure that high-quality, hot, fresh food is served to guests in a timely manner. The BOH TM ensures that the kitchen and food preparation areas are kept clean and organized.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning firsthand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Additional benefits for full-time Team Members

Back of House Team Member Responsibilities:

• Adheres to food safety and hygiene guidelines
• Accurately fulfills orders on the monitors and ensures the packaging of items meets quality standards
• Ensures that catering orders are executed timely and in a remarkable manner
• Restocks primary, secondary, and other kitchen workstations as needed
• Keeps kitchen and food preparation areas clean
• Follows the leadership direction provided by the BOH Team Leader(s) and/or Director of Kitchen Excellence
• Ensures the safety of the kitchen environment by adhering to training requirements and communicating any issues to the BOH Team Leader and/or Director of Kitchen Excellence
• Collaborates with BOH Team Members to achieve assigned tasks/goals
• Communicates product and/or inventory issues to the BOH Team Leader and/or Director of Kitchen Excellence
• Communicates with Front of House Leaders regarding any kitchen activities impacting the guest experience
• Stewards resources effectively to ensure that performance metrics such as target food and labor costs are met
• Assists fellow Team Members when finished with assigned duties to ensure guests receive a caring experience
• When present in front of house areas, engages and connects with guests by executing Winning Hearts Everyday principles, including Core Four Behaviors and 2nd Mile Service
• Ensures assigned duties are completed by the end of the shift and ensures restaurant needs are communicated to the next shift
• Completes other duties as assigned

Qualifications and Requirements:

• Loves serving and helping others
• Customer service oriented
• Strong interpersonal/communication skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Basic math, reading and writing skills
• Have the ability to lift and carry 40-60 lbs on a regular basis
• Have the ability to stand for long periods of time (6-8 hours)
• Have the ability to complete repetitive tasks with few breaks
• Must be able to operate kitchen appliances and complex fryers

Working Conditions:

• Works in a fast-paced environment
• Regularly engages with coworkers to accomplish tasks
• Shifts may include mornings, evenings, weekends, and holidays
• May work around equipment that generates heat and experience cold environments in the walk-in cooler and freezer

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.