Shift Leads are responsible for the direct oversite of the coaches in the off-leash playgroups and supporting pet care staff.  The Shift Lead will oversee the flow of the shift, ensure that daily tasks are completed, ensure that playgroups are safe and that care instructions are followed for the canine guests.  The Shift Lead is responsible for daily feedback to clients, the accuracy of pet care during the shift, and documenting behavior and incidents.  This is a physically demanding, high-volume, and quick-paced environment.  Reliability, a strong attendance record, and experience in the industry are required to be considered for this position.  If you have the heart, patience, physical stamina, and ability to interact and engage with both dogs and people this is a very rewarding opportunity. 

Must Be proficient in:  

Basic Dog Body Language and Play behaviors 

Safe pet handling  

Microsoft Products 

Email and phone communication  

Professional verbal and written communication  

Qualifications:  

Passion for pet care and customer service  

1+ years of professional pet care experience  

1+ years of supervisor experience  

Strong attention to detail 

Must be able to handle multiple tasks and remain flexible with assigned duties 

Must be able to work well in a team environment 

Demonstrates excellent time and task management for self and others.  

Must be comfortable driving productivity and pace of staff during assigned shifts.  

Demonstrates professional and courteous presentation with team and clients 

Must be consistently positive, punctual, and professional 

Work Environment/Physical Demands 

• Move throughout the resort for extended periods of time (up to 6-8 hours per day). 

• Being able to lift and move 40 lbs. 

• Understand and respond to team members and guests’ requests in a loud environment 

• Bend, stoop, and reach in order to run and load dogs/cats, serve customers, and clean the resort 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform

essential functions. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Equal Employment Opportunity: 

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability,

genetic information, or status as a covered veteran in accordance with applicable state and local laws governing nondiscrimination in employment.