BreedAbove - Lead Pet Resort Customer Service Representative Needed

Are you a seasoned customer service professional with a passion for pets and a knack for leadership? Do you thrive in a fast-paced environment where you can make a difference every day?

BreedAbove, a leading pet resort in Ann Arbor, MI, is looking for a highly skilled and motivated individual to join us as the Lead Pet Resort Customer Service Representative. In this role, you will play a crucial part in shaping the customer experience at our resort, ensuring that every interaction is delightful for both pets and their humans.

What We're Looking For:

• Proven experience in a leadership or supervisory role within a customer service setting, preferably in the pet care or hospitality industry.
• Outstanding communication and interpersonal skills to motivate and guide the team.
• Flexibility to adapt to changing schedules, including weekends and holidays.
• A punctual and reliable individual with excellent time and task management abilities.
• Proficiency in basic computer skills, with a quick learning curve for new software.
• Comfort and ease working with dogs

Responsibilities:

• Provide exemplary customer service, setting the standard for your team and ensuring consistent delivery of top-notch care.
• Lead by example, fostering a positive and collaborative work environment that promotes exceptional service.
• Mentor and train customer service representatives, ensuring they have the knowledge and skills to exceed customer expectations.
• Demonstrate a deep understanding of our services and guide the team in recommending tailored solutions for our clients.
• Maintain a strong focus on cleanliness and hygiene standards, ensuring the resort remains a safe and healthy haven for pets.
• Act as a liaison between the customer service team and other departments, promoting seamless communication and teamwork.

Join us at BreedAbove and be part of a loving and enthusiastic team dedicated to providing the highest quality dog services. Enjoy benefits including health insurance, dental insurance, vision insurance, paid time off, and tips. This is an opportunity to enhance your leadership skills, work in a fun and dynamic environment, and create exceptional experiences for our furry guests and their devoted human companions.

Location: Ann Arbor, MI

Apply now to lead the way in creating unforgettable memories for pets and their humans!