Provide service that invites interaction with our guests by creating orders as

requested and educating guests about our menu. Ensures that the restaurant is clean and inviting to guests at all times; lives the brand values and makes the brand thrive.

How it’s Done… It’s All About…

Providing Service that Invites Interaction with our Guests Keeping it Real

• Acknowledges, engages and interacts with guests and being yourself other Team Members; anticipates and exceeds Having a positive attitude and a genuine desire to guests’ needs make others happy
• Engages guests in dining room through table visits Being confident yet open to asking for support
• Busses dining room area during peak volume periods Having pride in who you are and what you do
• Rings orders accurately by using the point of sale Taking personal accountability system
• Receives cash and credit card payments and issue Serving One Another receipts or change due to guest; responsible for Letting others be themselves overages and shortages, accuracy and security Treating each other with care & respect
• Addresses guest needs and concerns as they relate to Welcoming new members to the team cash handling and order preparation Enjoying being part of a team and helping others
• Being dependable and reliable

Creating an Environment that Showcases Handcrafted

Preparation Being self-motivated and action-oriented

• Communicating effectively and positively
• Creates guest orders as requested and ensures the accuracy of each order Holding each other accountable
• Suggests appropriate flavor combinations and menu Never walking past a problem complements to enhance the quality of the guest Making recommendations for improvements experience

Serving the Guest

• Pays careful attention to presentation of food (i.e., pulls plastic wrap off items before coming to the line, having a desire to serve others etc.) Making each guest feel welcome and appreciated
• Frequently cleans the service line, restrooms, anticipating guests’ needs and personalizing equipment, and dining area and assist in maintaining conversations overall restaurant cleanliness Enthusiastically conveying a passion for food and sharing flavor exploration

Preparing Food that Celebrates our Passion for Ingredients Being empowered to making it right for the guest

• Prepares, creates, and maintains food according to Being thoughtfully generous specifications by using approved recipes, proper portioning, and food prep logs/tools Learning & Growing
• Replenishes food in serving stations and holding Being curious areas appropriately Taking initiative to understand and learn
• Applying what you learn
• Sharing what you learn