As the Assistant Manager at Disc Replay, you’re at the heart of our store’s action, diving into the exciting world of buying and selling pre-loved treasures—from epic video games and cool electronics to rare collectibles and classic movies! You’ll be the driving force behind a team of energetic Sales Associates, making sure they’re ready to deliver top-notch customer service with a smile. Your mission? To build and inspire a team that lives and breathes our core values: Honesty, Reliability, a Positive Mindset, Open-Mindedness, Passion, and Accountability—turning every customer visit into a win!

Key Responsibilities

Staffing & Scheduling

• Assist in hiring, onboarding, and training new Sales Associates.

• Provide regular performance evaluations to ensure staff members are knowledgeable, motivated, and following company procedures.

Customer Service

• Lead by example in delivering exceptional customer service, guiding Sales Associates on best practices for assisting customers, handling transactions, and managing complaints.

• Ensure all customer interactions align with the company’s commitment to Honesty and Reliability, promoting a positive shopping experience.

• Resolve customer issues with a problem-solving mindset and maintain customer satisfaction through effective communication.

Training & Development

• Teach, coach, and develop Sales Associates on store procedures, including buying and selling standards, inventory processing, and product knowledge.

• Conduct regular training sessions to reinforce company values and improve service quality, focusing on individual and team improvement.

• Provide consistent feedback and encouragement to Sales Associates, fostering a culture of continuous growth and development.

Operations & Inventory

• Support the Store Manager in overseeing day-to-day operations, ensuring compliance with company policies and procedures.

• Handle escalated buying and selling transactions, ensuring proper adherence to pricing guidelines and quality checks.

Leadership & Support

• Act as a mentor for Sales Associates, providing guidance and support as they navigate customer interactions and transactions.

• Promote a positive and engaging work environment, encouraging team collaboration and communication.

• Step in as the acting manager in the Store Manager’s absence, assuming full responsibility for operations, staff supervision, and customer satisfaction.

Requirements

• Previous retail experience, preferably in a management or supervisory role.
• Strong understanding of customer service best practices, with a passion for training and developing others.
• Excellent communication and interpersonal skills, with the ability to foster teamwork and maintain morale.
• Familiarity with Disc Replay’s product categories (video games, electronics, movies, collectibles) is a plus.
• Demonstrated ability to embody and promote our core values: Honesty, Reliability, Positive Mindset, Open-Mindedness, Passion, and Accountability.
• Strong organizational and multitasking skills
• Ability to work in a fast-paced retail environment
• Able to stand for long periods of time and safely lift 50lbs without assistance

Key Qualities

• Honest: Truthful, genuine. Provides honest answers even if those answers are unpleasant. Is transparent with communication and doesn't mitigate or distort the truth to make it overly positive or avoid hurting someone’s feelings. 

• Reliable: Punctual, follows through, finishes tasks completely. Removes any obstacles in the way of completing tasks or asks for help in doing so. Proactively communicates problems vs sweeping them under the rug. 

• Positive Mindset: Approaches obstacles and setbacks with a "we can do it" attitude. Doesn't complain, talk bad about others, or spread negativity.

• Open-Minded: Open to changing one's opinion or perspective, not stubborn 

• Passionate: Passionate about their work and the store/staff. Genuinely wants to excel and do well. 

• Accountable: Takes responsibility for one’s actions and takes ownership when things aren't going well instead of blaming others. Takes initiative to solve problems, improve, or receive needed training/resources.

Additional Responsibilities

• Support the Store Manager in administrative tasks, including but not limited to inventory counts, report generation, and loss prevention initiatives.

• Collaborate with the management team to implement promotional events, seasonal displays, and other store activities.

• Maintain a clean and well-organized store environment, following health and safety guidelines.

• Monitor store performance metrics, identifying areas for improvement and making recommendations to the Store Manager.

If you'd enjoy being in this type of environment, we'd love to hear from you!