A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- Competitive Pay
- Scholarship Opportunities
- Sundays Off
- Flexible Scheduling
- Advancement Opportunities
- Fun Work Environment
- Free Food!
- Health Benefits (based on tenure & performance)
- Sick Pay & PTO (based on tenure & performance)
- 401K Plan (based on tenure & performance)
- Bonus Plan (based on tenure & performance)
Shift Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Trains other trainers to help build future Team Members and sustain ongoing training
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
- Insures that cashiers follow cash handling procedures at all times
- Manage daily analytics to maintain operational excellence at all times
- Addresses guest issues that may arise; consults with management regarding complex issues
- Insures Team Members and Team Leaders are engaged at all times with the guest experience
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak with a Friendly Tone
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member's behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
- Required to develop through our in-house Leadership Development Program (LDP)
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.