Job Description

SafeSplash+ Swim Lab's, Knoxville's premier swim school, is looking for a highly motivated and experienced candidate to fill the position of Assistant General Manager. This full-time management position is an integral member of our senior management team. We are excited to find someone who is excited about growing with us, is motivated by teaching children the life-changing skill of learning to swim and is directly responsible for working with our staff to instill a culture of excellence as we strive to deliver an exceptional customer service experience. This position reports directly to the General Manager.

General Duties

• Perform job responsibilities in a professional, friendly and courteous manner at all times.
• Lead and manage the SafeSplash staff effectively professionally.
• Work within the oversight of the General Manager to:
• Coordinate staff schedules.
• Act as a manager when scheduled by General Manager.
• Ensure staff training is completed in a timely manner.
• Ensure staff is up-to-date with relevant certifications (lifeguard, CPR, etc).
• Work closely with other management staff to develop and implement continuous process improvements to customer registration, scheduling and billing functions.
• Assist in the on-boarding of new in-water and dry-side staff.
• Regular facility maintenance to include:
• Completion of the Certified Pool Operators course (paid for by The Company).
• Ensuring the pool, the deck area and the pump room remain clean and in good working order.
• Developing a staffing plan that ensures the lobby and bathrooms remain clean.
• Delivering high-caliber customer service by:
• Manage customer registration and class scheduling which includes responding to all customer registrations in a manner that supports SafeSplash’s mission.
• Following up with clients in a timely manner.
• Working to develop an efficient schedule that maximizes instructor skills and personality types with the that of the client (child).
• Fostering a positive working environment where staff and customer voices are heard and respected.
• Manage customer service at the front desk and retail counter.
• Occasional marketing appearances at sponsored events (or ensuring a capable staff member can attend).

REQUIREMENTS:

• Exceptional customer service skills
• Leadership skills and the ability to motivate, supervise and develop staff
• Strong communication skills (interpersonal and strong telephone presence)
• Ability to work effectively in a team environment
• Ability to work any day of the week
• Strong computer skills
• Teaching lessons up to 20 hours per week.

Strongly Preferred:

• Previous experience with swim instruction
• Experience working with children and families
• Knowledge of swimming pool maintenance & operation (Certified Pool Operator or Aquatics Facility Operator)
• Bachelor’s degree or equivalent
• LGI Certification

COMPENSATION AND BENEFITS

• SafeSplash® pays at or above market wages, commensurate with experience
• Quarterly Bonuses tied to performance
• Paid training in the SafeSplash Curriculum
• SafeSplash® Brands Curriculum Certification
• Flexible Hours
• Free Swim Lessons for immediate family of employees
• Multiple Career Growth Tracks