Are you a dynamic leader passionate about customer service? At ACE Hardware, we focus on “Advancing the perception of helpfulness with every customer through action & engagement.” As a Department Lead, you will drive this mission by guiding your team, managing visual merchandising, and ensuring an exceptional shopping experience.

Role Overview

As a Department Lead, you will manage the appearance and performance of your department. You’ll be responsible for leading team members, ensuring top-notch customer service, and maintaining high standards of visual merchandising. Your role is crucial in creating a collaborative and customer-focused environment that upholds our core values.

Key Responsibilities

• Team Leadership: Supervise and motivate frontline employees, fostering a collaborative and productive team environment. Provide clear direction, assign tasks, and monitor performance to achieve department goals.
• Customer Service Excellence: Uphold and promote a customer-first mentality. Lead by example in providing outstanding service, addressing customer inquiries and concerns, and ensuring a positive shopping experience.
• Visual Merchandising: Implement and maintain visual merchandising standards in your department. Ensure displays are attractive, organized, and aligned with ACE Hardware’s visual guidelines.
• Operational Management: Oversee daily department operations, including inventory management, stock replenishment, and adherence to store policies and procedures. Execute tasks with a sense of urgency and meticulous attention to detail.
• Collaboration: Work closely with other department leads and store management to coordinate activities, share insights, and contribute to the overall success of the store.
• Communication: Stay informed on store communications by regularly checking your company-assigned email. Actively participate in store promotions, events, training, and other initiatives while on shift.

Required Skills and Abilities

• Leadership: Demonstrated ability to lead, motivate, and develop a team. Skilled in managing team dynamics and fostering a collaborative work environment.
• Customer Focus: Strong dedication to delivering exceptional customer service and effectively addressing customer needs.
• Visual Merchandising: Experience in executing and maintaining visual merchandising standards.
• Organizational Skills: Excellent organizational, time management, and project management abilities with a keen eye for detail.
• Communication: Effective communication skills to interact professionally with team members, customers, and management.
• Independence: Ability to work independently towards department standards and manage tasks both personally and through delegation.
• Technical Proficiency: Competence in using computer systems, including related software, hardware, and websites.
• Attendance: Reliable with a consistent pattern of punctuality and regular attendance.

Physical Requirements

• Stamina: Ability to stand for extended periods, walk, reach, twist, and bend as required for the role.
• Lifting: Ability to move and handle merchandise up to 50 pounds and perform various store functions.

Work Environment

The work environment may involve occasional exposure to moving mechanical parts and varying weather conditions. The noise level is generally moderate. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

ACE Department Lead $14 - $16 per hour