Position Purpose: 

The primary responsibilities of the Sales Associate position are to create loyal customers by providing superior customer service, processing sales quickly, accurately, and efficiently, and ensuring the customer has a convenient shopping experience. The person should fluidly adjust their daily role to fit the specific company needs and embrace Kabelin Hardware Company's core values.

Key Accountabilities:

• Fully Embrace the Kabelin Core Values 
• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards  
• Execute the daily operational, day-to-day goals and priorities assigned by store management via Trello
• Always be working on your own development with guidance from your Management team
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Guarantee all customers can process through the register in a timely and convenient manner 
• Accurately and efficiently ring on registers and maintain all cash at registers  
• Maintain orderly appearance of register area and supplies stocked  
• Greet customers as they enter the store  
• Answer phone calls and connect the customer with whom they need to speak with 
• Issuing receipts, refunds, credits or change due to customers  
• Responsive to safety issues - identify them and inform the management team immediately
• Conscious of shoplifting activity
• Assist customers in finding the merchandise they need or create a rain check / special order
• Actively participate in the Ace Rewards program and share the benefits with our customers
• Answer customers’ questions and provide information on procedures and policies
• Maintain awareness of all promotions and advertisements.
• Maintain work areas that are safe and presentable
• Work a schedule that best suits the needs of our customers in an assigned role with a focus on productivity
• Be responsible and maintain a strong work ethic
• Always be flexible as it relates to your role
• Be punctual
• Be an Energy Giver

Minimum Qualifications:

Education/Experience

• High School diploma or GED

Skills/Knowledge: 

• A commitment to service, excellence, and customer satisfaction  
• Ability to process information and/or merchandise through the register system  
• Ability to communicate with associates and customers  
• Solid team player with excellent interpersonal skills with a strong willingness to learn  
• Knowledge of retail computer systems, electronic cash registers 
• Exceptional organizational ability, high attention to detail, and ability to multi-task  
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business  

Physical Requirements:

• Ability to stand for extended periods
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth
• Job responsibilities may change based on the needs of the business