Position Overview

As the Assistant Manager – Merchandising Lead, you will play a crucial role in enhancing the shopping experience for our customers. Your responsibilities include ensuring our store is well-organized, visually appealing, and fully stocked with high-quality merchandise. You will collaborate closely with the Store Manager, Assistant Manager – Operations Lead, Assistant Manager – Customer Service Lead, and the team to drive sales, improve customer satisfaction, and maintain an attractive store.

Essential Duties and Responsibilities

Leadership

• Manage all aspects of store operations in collaboration with the Store Manager.
• Lead by example and maintain approachability for associates and customers.
• Participate in store meetings.
• Drive store sales to meet and exceed the Plan.
• Share merchandising, cost control, or sales ideas with the Manager for follow-up.
• Prepare and strive for future career advancement.
• Provide excellent representation of Kabelin Ace Hardware through fully embodying the company’s core values and what it means to be “The Helpful Place”.
• Observe, monitor, and coach associate performance on the sales floor.
• Possess in-depth product knowledge and familiarity with store layout and product locations.

Merchandising

• Manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager – Operations Lead & Customer Service Lead.
• Train associates in merchandising best practices.
• Coordinate merchandise resets throughout the store.
• Maintain store cleanliness and organize facilities.
• Enhance front-of-store and awning presentation.
• Ensure effective que presentation for customers.
• Maintain store signage presentation, including brand and price signs.
• Execute and maintain End Caps, ensuring they are set and well-stocked.
• Execute "Win the Month" promotions.
• Execute signage kit, including planned execution, setting ads on launch date, and ensuring key items are in stock.
• Execute and maintain Power Aisles, including planning, setting, and stocking.
• Implement store product standards, focusing on shelf-facing and presentation.
• Execute closeout management, item change management, and weekly price change labels.
• Act as the liaison to store support for direct vendor products, addressing damages and deficiencies.
• Promote and execute store and company-wide events and promotions, including grilling events, product demo days, customer workshops, round-up donations, seasonal changes, and more.
• Collaborate with our Marketing team to curate and create local content for our social media accounts, highlighting changes in the store, new associates, etc.

Customer Service - Support the Assistant Store Manager – Customer Service Lead in the responsibilities outlined below.

• Train associates in customer service best practices.
• Drive participation in the Ace rewards program, exceeding targets.
• Review customer satisfaction survey scores and collaborate with the team to enhance overall service levels.
• Oversee the Customer Coordinator role and manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager – Operations Lead & Merchandising Lead.
• Manage all store services (pipe cutting, propane-related tasks, key cutting, key programming, screen repair, lock servicing, assembly, equipment servicing/warranty issues, engraving, etc.).
• Ensure proper associate training, supply management, and timely repairs related to all store services.
• Oversee and manage the paint department, including training, add-on sales, and inventory management.
• Ensure prompt and accurate fulfillment of Online, Curbside, and Delivery Orders.
• Train the entire team on the register and oversee all cashiering functions, including training, audits, and reports.
• Oversee the rental department with the help of the Rental Supervisor.
• Drive rental department sales to exceed targets, including oversight of associates, cleanliness, and proper equipment maintenance.
• Supervise eBay associates in listing and shipping items.
• Promote business customer sales growth through training, credit line management, inventory maintenance, order placement, etc.
• Champion employee engagement initiatives and collaborate with the Store Manager to enhance overall engagement levels.

Operations - Support the Assistant Store Manager – Operations Lead in the responsibilities outlined below.

• Manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager –Merchandising Lead & Customer Service Lead.
• Manage cash office operations.
• Plan and coordinate delivery scheduling for timely and organized deliveries with the support of the Delivery Supervisor for the following departments: Commercial, Rental, Service, and Retail.
• Ensure efficient receiving, sorting, and stocking of deliveries according to best practices.
• Ensure safe and efficient forklift operations.
• Accurately complete receiving and transfers.
• Maintain accurate location codes throughout the store, including mango back stock.
• Manage product inventory levels, including suggested orders, non-stock ordering, and stock not kept ordering.
• Oversee cycle counts, shooting the outs, negative on-hand reports, and other inventory-related reports.
• Efficiently process defectives and claims on a weekly basis.
• Direct preventative maintenance and repairs to maximize and protect all physical assets (e.g., building, fixtures, equipment).
• Address and escalate any store IT issues.

Compensation

$37k - $45k / year. This is a salaried position at 45 hours/week (some evenings & every other weekend required).

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off & Holiday Pay (on certain holidays)
• Retirement Plan with Company Match
• Employee Discount

Minimum Qualifications

• High School or GED equivalent.
• Possess a valid in-state driver’s license with an acceptable driving record.
• Previous retail merchandising experience preferred. Hardware experience preferred.
• Standing, walking, lifting (up to 40lbs) and climbing.

Acknowledgement:

I have read this job description and fully understand the requirements set forth therein. I understand that this is to be used as a guide and that I will be responsible for performing other duties as assigned. I further understand that this job description does not constitute an employment contract with Kabelin Ace Hardware.