Reports directly to: Assistant Store Manager – Operations Lead

Position Overview

As a Supervisor of Operations, you will play a pivotal role in ensuring the smooth and efficient functioning of our store's operational aspects. Reporting directly to the Assistant Manager – Operations Lead, your responsibilities will focus on overseeing daily operations, managing services, and optimizing various processes. If you have a passion for optimizing operations and ensuring efficiency, we invite you to join our team and help us deliver exceptional service to our valued customers.

Essential Duties and Responsibilities

Leadership:

• Provide excellent representation of Kabelin Ace Hardware through fully embodying the company’s core values and what it means to be “The Helpful Place”.
• Supervisors are held to a higher standard and always “Customer Ready.” Show up on time, actively find replacements in advance for shifts, and complete job responsibilities each day with accuracy and thoroughness.
• Lead by example and maintain approachability for associates and customers.
• Delegate responsibilities and tasks to teach and empower your associates.
• Drive store sales to meet and exceed the Plan.
• Share merchandising, cost control, or sales ideas with the Manager for follow-up.
• Prepare and strive for future career advancement.

Operations:

• Possess in-depth product knowledge and familiarity with store layout and product locations.
• Support the Assistant Manager – Operations Lead in managing the daily tasks of associates, ensuring efficient store operations.
• Manage cash office operations efficiently, ensuring accurate and secure cash handling procedures.
• Efficiently manage cash office operations, including accurate cash handling and reporting procedures.
• Plan and coordinate delivery scheduling to ensure timely and organized deliveries to our customers.
• Oversee the efficient receiving, sorting, and stocking of deliveries in accordance with best practices, optimizing inventory management.
• Ensure the safe and efficient operation of forklifts, prioritizing safety protocols and staff training.
• Accurately complete receiving and transfers, maintaining inventory accuracy throughout the store.
• Manage and maintain accurate location codes within the store, including managing mango back stock.
• Effectively manage product inventory levels, including implementing suggested orders, non-stock ordering, and stock not kept ordering, ensuring product availability.
• Oversee inventory-related tasks, including cycle counts, shooting the outs, negative on-hand reports, and other inventory-related reports to maintain accurate stock levels.
• Efficiently process defectives and claims on a weekly basis, managing product quality and customer satisfaction.
• Direct preventative maintenance and repairs to maximize and protect all physical assets, such as the building, fixtures, and equipment.
• Address and escalate any store IT issues promptly to maintain operational efficiency.

Compensation:

$12 - $15 / hour. This is a full-time position at 40 hours/week (some evenings & every other weekend required).

Benefits:

• Health, Dental, and Vision Insurance
• Paid Time Off & Holiday Pay (on certain holidays)
• Retirement Plan with Company Match
• Employee Discount

Minimum Qualifications:

• High School or GED equivalent.
• Possess a valid in-state driver’s license with an acceptable driving record.
• Previous retail merchandising experience preferred. Hardware experience preferred.
• Standing, walking, lifting (up to 40lbs) and climbing.

***Job responsibilities may change based on the needs of the business.

Acknowledgement:

I have read this job description and fully understand the requirements set forth therein. I understand that this is to be used as a guide and that I will be responsible for performing other duties as assigned. I further understand that this job description does not constitute an employment contract with Kabelin Ace Hardware.