General Summary

The Sales Associate and Stihl Repair Technician is responsible for ensuring superior customer service and ensuring consistent inventory stock levels within all departments with a main focus on the outdoor power-tool department. On an as needed basis he/she is required to service and repair all Stihl products following vendor warranty and guidelines with factory parts in a timely fashion.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned:

Customer Service

• Provide positive representation of the store.

• Proactively assist customers in solving problems.

• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

• Provide a friendly, outgoing demeanor; work well with customers as well as associates.

• Ensure all calls and pages are answered promptly, courteously and effectively.

• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.

• Possess excellent product knowledge and knowledge of store layout and location of products.

• Clearly communicate service/repair work to customer with reasonable timeline of completion

• Execute the Stihl repair process including online warranty processing, claim filing and repair work

Store Operations

• Ensure a positive, professional and safe work environment for all associates.

• Supervise the “general operations” of outdoor power department

• Responsible for maintaining desirable product inventory levels on floor to ensure store profitability in compliance with corporate objectives in addition to tracking special orders for specific customers.

• Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.

• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).

• Ensure stocking of merchandise for the store is being done completely.

• Responsible for maintenance of back stock levels.

• Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.

• Provide assistance in the overall general maintenance of the store.

• Ensure forklift operations and receiving is completed in a safe and efficient way.

• Ensure weekly price changes are being completed.

• Ensure monthly cycle counts and negative on hand reports are being completed.

• Ensure signage is current in the entire store.

• Provide a clean and orderly sales floor, including end caps and ad goods merchandised.

• Ensure special orders and rain-checks are being completed properly.

• Ensure ad signage and products are ready for the customers.

Education/Training

High School or GED equivalent required; degree preferred. Small engine, mechanic or equivalent training.

Experience

• Must have previous retail experience.

• Experience repairing Stihl gas product is a plus (bronze or silver training)

• Must have small engine repair experience including but not limited to chainsaws, pole-saws, hedge-trimmers, grass trimmers, lawnmowers, pruners, snowblowers, and leaf-blowers.

• Must be willing and able to complete Stihl branded certification training

Physical Demands

Standing, walking, lifting (up to 50lbs) and climbing.