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Chick-fil-A Careers and Jobs

Certified Trainer - Front of House

Rate of pay$14.5 - 15 per hour

The Mission of a Certified Trainer:

The mission of a certified trainer is to serve the Chick-fil-A brand by equipping Team Members with the resources and skills to execute Operational Excellence and to help build the Chick-fil-A culture through training and coaching. This can be done through a Certified Trainer role in the front of the house and/or the kitchen.


Certified Trainer Profile:

KNOWLEDGE Proficient in Chick-fil-A brand standards and procedural knowledge

● Foundation: Demonstrates a working knowledge of Chick-fil-A processes and procedures

● Work Product: Executes and practices in accordance with Chick-fil-A operating standards

● Resources: Incorporates resources into all training experiences

● Growth Mindset: Shows an eagerness and ability to learn quickly


TRAINING SKILL Proficient ability to utilize training resources and skills

● Communication: Communicates clearly and efficiently

● Accountability: Consistently welcomes and provides accurate and timely feedback

● Strategic: Utilizes effective questioning and training tools to facilitate learning

● Emotional Intelligence: Adjusts training approach to accommodate learning needs


SPEED & ACCURACY Execute Chick-fil-A procedures with speed and accuracy

● High Standards: Strives for personal excellence and exhibits organization

● Flexibility: Adjusts quickly to changes and remains calm under pressure

● Efficiency: Demonstrates effective time management skills

● Proactivity: Assesses needs and responds in a timely manner


LEADERSHIP Expert ability to demonstrate leadership capacity

● Integrity: Upholds ethical and Chick-fil-A standards

● Ownership: Takes responsibility for the outcomes of decisions

● Professionalism: Exhibits maturity in communication and behavior

● Coach: Influences other trainees to achieve greater performance and outcomes


ATTITUDE Expert ability to demonstrate a genuine and positive attitude

● Enthusiasm: Exhibits a passion for training and excitement for Chick-fil-A

● Teamwork: Enjoys collaboration and is willing to serve in any capacity

● Respect: Displays confident humility in interaction with authority, peers, and trainees

● Optimism: Demonstrates patience with trainees and a commitment to their success


SUCCESS MEASUREMENTS

● Order Accuracy

● Attentive & Courteous

● Cleanliness

● Taste of Food

● Fast Service


EXPECTED BEHAVIORS

-- Able to work a minimum of 15 hr/wk

-- Available to work every Friday and Saturday

-- Completion of Progression Plan requirements

-- Commitment to training on every shift

-- Attend required leadership/team meetings

-- Attend team activities and events to build community

Chick-fil-A - 45 & Woodridge

7007 Gulf Fwy, Houston, TX, 77087
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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.