The Mission of a Certified Trainer:

The mission of a certified trainer is to serve the Chick-fil-A brand by equipping Team Members with the resources and skills to execute Operational Excellence and to help build the Chick-fil-A culture through training and coaching. This can be done through a Certified Trainer role in the front of the house and/or the kitchen.

Certified Trainer Profile:

KNOWLEDGE Proficient in Chick-fil-A brand standards and procedural knowledge

● Foundation: Demonstrates a working knowledge of Chick-fil-A processes and procedures

● Work Product: Executes and practices in accordance with Chick-fil-A operating standards

● Resources: Incorporates resources into all training experiences

● Growth Mindset: Shows an eagerness and ability to learn quickly

TRAINING SKILL Proficient ability to utilize training resources and skills

● Communication: Communicates clearly and efficiently

● Accountability: Consistently welcomes and provides accurate and timely feedback

● Strategic: Utilizes effective questioning and training tools to facilitate learning

● Emotional Intelligence: Adjusts training approach to accommodate learning needs

SPEED & ACCURACY Execute Chick-fil-A procedures with speed and accuracy

● High Standards: Strives for personal excellence and exhibits organization

● Flexibility: Adjusts quickly to changes and remains calm under pressure

● Efficiency: Demonstrates effective time management skills

● Proactivity: Assesses needs and responds in a timely manner

LEADERSHIP Expert ability to demonstrate leadership capacity

● Integrity: Upholds ethical and Chick-fil-A standards

● Ownership: Takes responsibility for the outcomes of decisions

● Professionalism: Exhibits maturity in communication and behavior

● Coach: Influences other trainees to achieve greater performance and outcomes

ATTITUDE Expert ability to demonstrate a genuine and positive attitude

● Enthusiasm: Exhibits a passion for training and excitement for Chick-fil-A

● Teamwork: Enjoys collaboration and is willing to serve in any capacity

● Respect: Displays confident humility in interaction with authority, peers, and trainees

● Optimism: Demonstrates patience with trainees and a commitment to their success

SUCCESS MEASUREMENTS

● Order Accuracy

● Attentive & Courteous

● Cleanliness

● Taste of Food

● Fast Service

EXPECTED BEHAVIORS

-- Able to work a minimum of 15 hr/wk

-- Available to work every Friday and Saturday

-- Completion of Progression Plan requirements

-- Commitment to training on every shift

-- Attend required leadership/team meetings

-- Attend team activities and events to build community