Dunkin'Dunkin' - Immediate Shift Leader Needed

Are you passionate about delivering a great guest experience and leading a team to success?

We are looking for talented Shift Leaders to join our Dunkin' team! As a Shift Leader, you will be responsible for coaching Crew Members to execute operational Brand standards and ensure a friendly guest experience. If you have a great focus, passion for excellence, and strong problem-solving skills, we want you on our team!

Competencies:

• Great Focus:
• Understands and exceeds guest expectations
• Displays a sense of urgency with guests
• Resolves guest concerns promptly
• Passion for:
• Sets high standards for self and others
• Consistently meets or exceeds goals
• Contributes to overall team performance
• Problem Solving and Decision Making:
• Identifies and resolves issues
• Makes decisions effectively
• Interpersonal Relationships & Influence:
• Develops and maintains relationships with team members
• Operates with integrity and treats others with respect

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Responsibilities:

Team Environment:

• Support a respectful team environment
• Communicate shift priorities, goals, and results with team members
• Support the training of crew members
• Provide coaching and feedback to crew members

Operational Excellence:

• Create and maintain a guest-first culture in the restaurant
• Resolve guest issues promptly
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during the shift
• Ensure all products are prepared according to Brand standards

Location: Southington 415 N Main St, Southington, CT 06489, USA

If you are a motivated individual looking to grow your skills in a fun and dynamic environment, apply now to become a part of our Dunkin' team!