Team Leader

We currently looking to fill two different roles; Kitchen Team Leader and Front of House Team Leader. Kitchen team leaders will be managing a team of 8-10 employees ensuring great food is prepared for our guests and all functions of the kitchen run smoothly. The Front of House Team Leader will be managing a team of 12-15 employees ensuring our guests have a remarkable customer service experience and all transactions run smoothly from start to finish.

Our Team Leaders serve on our leadership team as a supervisor and coach for Chick-fil-A Homewood’s employees. They must have excellent verbal and written communication skills. This leader must have strong people management abilities and be organized. They will have proven culinary (Kitchen) or customer service skills (Front of House). We want someone who has the ability to develop team members to be their best. Our Team Leaders must have a growth mindset. They will be constantly developing their leadership ability and looking for opportunities to improve our guests experience through exceptional quality and service.

Roles & Responsibilities

Leading their team to deliver a remarkable guest experience during their shifts
Completing purposeful set ups to put the right people in their spots
Monitoring labor and making necessary adjustments
Support other leaders
Knowing the correct way to handle guest concerns
Proactively checking behind team members
Monitoring the grounds and inside of the building before end of shift
Daily upkeep of quality control
Completing daily and weekly cleaning list
Leaving the restaurant better than how you found it
Coaching the behaviors of all Team Members on their shifts. Those behaviors include:
Hustle that creates a surprisingly fast Speed of Service
Execution of systems that ensure a refreshingly clean environment (timers)
Proactive think to anticipate the needs of the guests
Cash management best practices
Exceptional Customer Service (Second Mile Service)

Benefits

Competitive Pay
Sunday off every weekend
Great Work Culture
Growth opportunities in a growing company
Flexible Hours
Scholarships for team member's education

Chick-fil-A - Homewood FSU

17450 S Halsted St, Homewood, IL, 60430

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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.