Assistant Restaurant Manager - Dunkin'

At Dunkin, we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow. Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests. When you join Dunkin, you become part of a family that supports your career development, fosters a culture of inclusivity, and fuels your passion for making each day better with a smile and a cup of our world-famous coffee.

Are you a highly skilled and motivated individual with a passion for the food and beverage industry? Do you thrive in a fast-paced, dynamic environment? If so, we have an immediate opportunity for you to join our team as an Assistant Restaurant Manager at Dunkin'!

Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. With over 13,100 restaurants in 41 countries worldwide, we are a market leader in the industry. As an Assistant Restaurant Manager, you will have the chance to work with a talented team and contribute to our mission of delivering great and friendly guest experiences.

Responsibilities:

• Assist in recruiting, hiring, and onboarding employees
• Communicate job expectations to the team
• Hold team members accountable for their behavior and performance
• Support the development of team members
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain a safe and healthy environment by enforcing safety and sanitation guidelines
• Ensure Brand standards, recipes, and systems are executed
• Help prepare and implement action plans to drive system improvements
• Control costs to maximize profitability
• Execute in-restaurant marketing promotions and new product roll-outs
• Drive sales goals and track results

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Basic computer skills
• At least 18 years of age
• High School diploma or equivalent
• Proficient in math and financial management

Competencies:

• Great Focus:
• Understands and exceeds guest expectations
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction
• Resolves guest concerns promptly
• Passion for:
• Sets and maintains high standards
• Consistently meets or exceeds goals
• Contributes to the overall team performance
• Sets and prioritizes important activities
• Seeks ideas and best practices from others
• Problem Solving and Decision Making:
• Identifies and resolves issues and problems
• Uses information to make decisions and solve problems
• Identifies root cause and implements solutions
• Empowers others to make decisions and resolve issues
• Interpersonal Relationships & Influence:
• Develops and maintains relationships with team members
• Operates with integrity and respect
• Encourages collaboration and teamwork
• Leads others and takes effective action
• Building Effective Teams:
• Identifies and communicates team goals
• Monitors progress and holds others accountable
• Creates strong morale and engagement within the team
• Recognizes and rewards employee's strengths and accomplishments
• Listens to others and seeks mutual understanding
• Conflict Management:
• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts and policies
• Escalates issues as appropriate
• Developing Direct Reports and Others:
• Collaborates with employees to create development plans
• Discusses progress towards goals and provides feedback
• Provides challenging assignments and supports resources for development
• Business and Financial Acumen:
• Understands guest and competition
• Approaches situations with an innovative mind
• Has a working knowledge of profit and loss
• Manages key performance measures

Location: South Orange Blossom foods LLC 8485 S Orange Blossom Trl, Orlando, FL 32809, USA

Join our team today and be a part of the Dunkin' family! Enjoy flexible schedules, paid time off, health insurance, dental insurance, vision insurance, employee discounts, and paid training. Apply now to start your delicious and fun-filled journey with us! Assistant Restaurant Manager