Restaurant Manager Roles/Expectations

The purpose of a Chick-fil-A Restaurant Manager (RM) is threefold:

● Ensure daily execution of our mission to be the Most Caring Company, and our Strategy of Winning

Hearts Every Day

● Lead the business in achieving our sales/transactions goals, as well as adhering to our Food Safety and

Food Quality requirements

● Protect and nurture the culture within the team and grow their commitment to our core values: Care

for Yourself, Care for Your Teammates, Care for the Guest and Care for the Business

RMs will fill any one of 4 roles on a shift.

Manager on Duty (MOD), Drive-thru Lead, Hot Production or Cold Production Lead. Leadership of a

certain area involves; management of systems and processes, team engagement, and measurement of

real business results in that area.

Tasks/Abilities

MOD

● Open and/or close the restaurant following operational and safety standards.

● Manage labor cost by ensuring TMs clock in/out as scheduled

● Ensure proper fulfillment and timeliness of all catering orders.

● Issue performance coaching and/or documentation for tardiness or missed shifts, uniform violations,

general performance

● Cash management – safe and tills counted every shift, inaccuracies reported and followed up on

● Report TM injuries through Sedgwick (Insurance company)

Drive-thru Lead

● Push transaction counts by encouraging speed and accuracy

● Assess and redeploy TMs to relieve bottlenecks and close gaps

● Set and communicate goals for each hour

● Ensure tech and gear are put away after shift, everything is in working order

● Communicate business level with kitchen Hot/Cold Production Leads

● Manage Food Cost daily by reducing waste and checking quality products are received by vendors

● Understand and execute SAFE Daily Critical audits every shift

● Ensure food safety practices are being followed, i.e. timers, chicken cool down process, date labelsCold Side

● Print prep reports for daily use All

● Overall guest satisfaction

● Train, Evaluate, Coach, Develop, and Mentor Team Members

● Communicate goals, upcoming events/promotions to the team

● Recognize TM achievements, celebrate life events, and mentor in times of need

Required Skills/Abilities:

● Excellent verbal, written communication skills & customer service skills

● Excellent organizational skills and attention to detail

● Time management skills with a proven ability to meet deadlines

● Strong analytical and problem-solving skills

● Strong supervisory and leadership skills

● Ability to prioritize tasks and to delegate them when appropriate

● Ability to function well in a high-paced and at times stressful environment

Education/Experience:

● 2+ years of CFA or other relevant experience

● Must be able to communicate proficiently both written and orally in English

● Some college experience desired but not required We offer:

Benefits

● Opportunity for 4/40 work week

● Sundays off + 1 Saturday per month

● 3 Day weekend once a quarter

● Employee meal allowance up to 2 meals a day

● Health Care, Paid Time off and 6% matching 401K available

● Scholarship opportunities

● Online Learning Library

● 2 floating paid holidays a year

● Closed Thanksgiving and Christmas, shortened hours on several other major holidays (July 4th,

Labor/Memorial/New Years Day)

Physical Requirements:

● Climbing, bending, stooping, stretching, and lifting required

● Prolonged periods of sitting at a desk and working on a computer

● Must be able to lift up to 50 pounds at times