General Summary

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service

• Provide positive representation of store.

• Proactively assist customers in solving problems in English and Spanish.

• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

• Provide a friendly, outgoing demeanor; work well with customers as well as associates.

• Ensure all calls and pages are answered promptly, courteously and effectively.

• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.

• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

• Ensure a positive, professional and safe work environment for all associates.

• Supervise the “general operations” of the entire store.

• Responsible for opening and closing the store.

• Assist with the implementation of Store Support Center programs.

• Ensure successful Loss Prevention, Safety and Internal Audits.

• Work with General Manager and Assistant Manager on all aspects of running the store.

• Participate in weekly management staff meetings.

• Communicate issues to the appropriate Store Support Center department with General Manager approval.

• Assist with special projects within the district as set forth by the District Manager.

• Implement new Standard Operating Procedures into store execution.

• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.

• Ensure that weekly price changes and label updates are completed timely and accurately.

• Oversee all cashiering functions including training, maintenance, audits, and reports.

• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).

• Visit competition to be familiar with what they are doing.

• Perform all other duties as assigned.

Inventory & Merchandising

• Assist to ensure forklift operations and receiving is completed in a safe and efficient way.

• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.

• Responsible for maintenance of back stock levels.

• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.

• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.

• Assist with merchandise resets throughout the store.

• Assist to ensure all signage is current in the store.

• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates

• Assist in training of all associates.

• Actively recruit and promote the advancement of associates.

• Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.

Leadership

• Manage all aspects of store operations in the absence of the General Manager.

• Lead by example; be approachable by all associates and customers.

• Participate in store meetings.

• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.

• Prepare and challenge yourself for future advancement.

Education

High School or GED equivalent. Completion of NHRA Advanced Course in Hardware Retailing recommended.

Experience

Minimum 2 years retail management experience preferred. Hardware experience preferred.

Physical Demands

Standing, walking, lifting (up to 50lbs) and climbing.

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