EXPECTATIONS OF AN ASSISTANT MANAGER

Purpose of job is to assist the manager in operating the store, training employees and executing all policies, procedures and programs. 

• Consistently gives 100%.
• Always meets standards. Never cuts corners.
• Leads by example.
• Smiles and says please and thank you.
• Has an excellent personal appearance. Never out of uniform.
• Always arrives for work on time.
• Treats other co-workers with respect and dignity.
• Trains and develops co-workers.
• Exercises loyalty to Management team.
• Takes responsibility to see that store runs right instead of waiting to be told.
• Is honest.
• Communicates with the Manager daily, doesn’t wait for the Manager to ask.
• Evaluates themselves as to where they are and where they need to be.
• Realizes their attitude sets the tone for all the other co-workers. 
• Seeks out opportunities to learn and develop management skills.

Responsibilities include, but not limited to:

• Ensures all food and drinks served meets Sonics quality standards.
• Ensures drive-in’s service standards are consistently met.
• Manages food, paper, labor and other cost controls.
• Immediately resolves guest complaints or requests in a respectful manner. Informs manager of guest issues.
• Effectively directs crew in order to maintain service and quality.
• Takes appropriate action to maintain compliance with the employee handbook, store policies and to maintain an environment free of harassment, discrimination and inappropriate behavior.
• Immediately resolves employee concerns and complaints in a respectful manner. Informs the manager of complaints. 
• Follows cash handling policies.
• Follows Sonics food safety program.
• Is Serve Safe Certified.
• Has passed the Red and Blue Assistant Manager Star Guides.
• Ensures a safe working environment.
• Complies with all state and federal laws.
• Maintains an “Employer of Choice” environment. So that people want to work for us and Parents want their teenagers working for us.