Purpose/Summary:

Responsible for providing technical assistance and support related to computer systems, hardware, or software

Duties/Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer/POS systems, software, and hardware.

• Handle Tier 1 help desk escalations through tickets, phone, and email

• Maintain daily performance of computer system and POS Systems

• Install, modify, and repair computer/POS hardware and software

• Install computer peripherals for users

• Follow up with users to ensure issue has been resolved

• Routine computer maintenance and clean up

• Manage and monitor internal assets to ensure accurate inventory records

• Other duties may be added and/or assigned as needed

Minimum Qualifications:

• Windows 10,11, Linux, Mac, Microsoft Office365

• PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)

• Client PC connectivity - Ethernet, TCP/IP, wireless

• Strong customer service and troubleshooting skills

• Ability to communicate technical information, both verbal and written to a wide range of end-users

• Travel required and must have reliable transportation

• POS technical support experience in both hardware and software, preferably NCR system

• 4 years of experience in related field.

• Friendly attitude with excellent customer service skills

• Bilingual Mandarin preferred but not required

• Able to multitask and work in a team environment

• College diploma preferred

• All candidates are subject to a background check and employment verification process

Physical demands:

• Ability to continuously stand or walk

• Ability to bend and lift frequently

• Ability to lift to 10 pounds frequently and up 50 pounds occasionally

Work environment:

• Work will be conducted in an office environment

• May occasionally walk on slippery surfaces

• Noise level in the work environment is occasionally loud