Chick-fil-A Colonial Plaza - Operational Marketing Manager

Location: Chick-fil-A Colonial Plaza

2448 E Colonial Dr. Orlando, FL  32803

Starting Pay Rate: $17/hr

Are you a dynamic individual with a passion for both operations and marketing? Chick-fil-A Colonial Plaza is looking for a dedicated Marketing Manager to join our team. This hybrid role offers the perfect balance of hands-on operational leadership and creative marketing strategy. As a Marketing Manager, you will contribute 25-35 hours per week to overseeing daily operations and 5-15 hours per week on marketing, depending on the needs of the business and event schedules. Marketing hours will generally be around 1 hour per day, with additional hours during event weeks.

Position Overview

In this role, you will work directly in the day-to-day operations of the restaurant while also taking the lead on our marketing efforts. You will manage donations, our social media accounts, and events such as digital spirit nights, in-store promotions, and off-site events, while maintaining a focus on driving brand awareness and community engagement. This position requires someone with Chick-fil-A experience who is passionate about both operational excellence and creating memorable marketing campaigns.

Responsibilities

Operational Duties (25-35 hours/week):

• Work alongside the leadership team to ensure smooth day-to-day operations in a fast-paced environment.
• Maintain high standards in food quality, guest experience, and team performance.
• Provide leadership on operational processes and drive efficiency across the restaurant.

Marketing Responsibilities (5-15 hours/week):

• Lead and organize digital spirit nights, in-store events, and off-site marketing efforts to engage with the local community.
• Manage and execute our giving strategy, including donations and community partnerships
• Develop and execute marketing strategies that promote Chick-fil-A Colonial Plaza’s brand and foster positive community relationships.
• Coordinate promotional campaigns, ensuring alignment with Chick-fil-A’s values and standards.
• Manage social media platforms, creating engaging content and driving digital marketing efforts to increase brand visibility and guest engagement.
• Track and measure the success of marketing efforts, providing insights and adjustments as needed.

What We’re Looking For

• Chick-fil-A Experience: A proven track record of success in an operational role at Chick-fil-A, with a deep understanding of our values and operational standards.
• Strong Marketing Background: Knowledge of marketing strategies, event planning, and social media management.
• Operational Expertise: Ability to manage day-to-day operations while balancing marketing responsibilities.
• Creativity and Initiative: Proactive in developing and implementing creative campaigns and events.
• Communication Skills: Strong ability to communicate effectively with both team members and the local community.
• Organizational Skills: Able to juggle multiple tasks and projects efficiently.
• Passion for building the Chick-fil-A brand: Strong commitment to upholding Chick-fil-A’s brand standards and guardrails in all marketing and operational endeavors while finding ways to increase our impact in the community.

Requirements

• Availability to work a flexible schedule, including evenings and weekends as needed for events.
• Physical ability to lift and carry up to 50 lbs.
• Must have prior Chick-fil-A experience in an operational leadership role.

Why Join Us?

• Competitive pay, based on experience and performance.
• Leadership development and career growth opportunities.
• Employee meal benefits and 401(k) matching.
• Scholarship opportunities
• The opportunity to combine your passion for operations and marketing while making a positive impact in the community.