Experienced service advisor sought in trusted 8 bay repair shop in Rehoboth Beach.

Job responsibilities as follows

Customer Service

• Answer phones, document customers concern, and schedule customer appointments
• Communicate findings to customer, informing them of any work required and the benefits of the work
• Maintain contact with the customer to keep informed on vehicle status
• Complete invoices for all customers and process payments for repairs completed
• Open and close the shop and front office. Maintain cleanliness in the office

Repair Order Management

• Obtain a clear and concise explanation from the technicians on all work performed and inspection findings, ensuring all customer concerns are addressed
• Assist technicians with any estimates for customer work to be performed
• Assist technicians with sourcing and ordering parts to ensure that parts arrive timely to fulfill promised

Parts/Warranty/Insurance Management

• Track and return unused parts and warranty parts
• Manage insurance claims

Requirements:

• At least one year’s service advisor experience in a multi-bay independent shop
• Teamwork oriented
• Mindset for continuous improvement and problem solving

Preferred:

• Familiarity with shop management software such as Napa Tracs
• Familiarity with multiple car models and makes

Benefits:

• 401K with company match
• Bonus and profit sharing through Employee Ownership
• Paid holiday and vacation
• Company sponsored health insurance