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Rehoboth Auto Repair Careers and Jobs

Full Time Automotive Service Advisor

Full-time
Rate of payUp to $25 per hour

Experienced service advisor sought in trusted 8 bay repair shop in Rehoboth Beach.


Job responsibilities as follows


Customer Service

  • Answer phones, document customers concern, and schedule customer appointments
  • Communicate findings to customer, informing them of any work required and the benefits of the work
  • Maintain contact with the customer to keep informed on vehicle status
  • Complete invoices for all customers and process payments for repairs completed
  • Open and close the shop and front office. Maintain cleanliness in the office

Repair Order Management

  • Obtain a clear and concise explanation from the technicians on all work performed and inspection findings, ensuring all customer concerns are addressed
  • Assist technicians with any estimates for customer work to be performed
  • Assist technicians with sourcing and ordering parts to ensure that parts arrive timely to fulfill promised

Parts/Warranty/Insurance Management

  • Track and return unused parts and warranty parts
  • Manage insurance claims

Requirements:

  • At least one year’s service advisor experience in a multi-bay independent shop
  • Teamwork oriented
  • Mindset for continuous improvement and problem solving

Preferred:

  • Familiarity with shop management software such as Napa Tracs
  • Familiarity with multiple car models and makes

Benefits:

  • 401K with company match
  • Bonus and profit sharing through Employee Ownership
  • Paid holiday and vacation
  • Company sponsored health insurance

Rehoboth Auto Repair - Rehoboth Beach

20669 Coastal Hwy, Rehoboth Beach, DE, 19971
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