The Janitorial Services Manager oversees the daily management of part time and full time cleaners, often working between the hours of 4pm to midnight. This role involves scheduling, training, quality control, and fostering positive relationships with the cleaning teams while supporting initiatives to grow customer satisfaction and company.

Key Responsibilities:

Operational Oversight

• Oversee the day-to-day management of cleaners, ensuring quality and efficiency standards are met.
• Plan and manage shift coverage for absentees, vacancies, and scheduled time off.

Quality Control and Training

• Conduct and oversee quality control inspections to meet company standards.
• Schedule, train, and retrain custodial staff guided by company core values.
• Foster a culture of accountability, continuous improvement, and growth among staff.

Employee Management

• Address staffing issues, including complaints or disputes, with professionalism.
• Build strong relationships with custodians and cleaners to promote retention and stability.
• Maintain a pool of per diem/back-up staff to cover shifts as needed.

Strategic & Financial Oversight

• Assist the VP of Operations in managing labor costs and identifying cost-saving opportunities while maintaining service quality.
• Collaborate on strategies to improve growth, customer satisfaction, and profitability.

Policy Compliance

• Ensure compliance with safety regulations, chemical/equipment usage, and workplace policies.
• Maintain adherence to safety protocols and customer satisfaction standards.

Process Improvement

• Identify opportunities to improve labor management and operational processes.
• Support the adoption of new technologies and tools to enhance service delivery.

Reporting and Communication:

• Provide regular updates to the VP of Operations on staff performance, quality control, and operational needs.
• Collaborate with management on setting and aligning company goals.
• Participate in meetings to address challenges and align priorities.

Key Skills and Competencies:

• Experience in commercial cleaning and facility management
• Strong management and decision-making capabilities.
• Proficiency in labor management and scheduling.
• Excellent interpersonal and communication skills.
• Ability to conduct effective quality control inspections and implement corrective actions.
• Commitment to fostering a positive culture of accountability and continuous improvement.

This position requires a proactive leader with a focus on quality, efficiency, and team development to ensure the success of daily operations and the achievement of company goals.