Stahl Plumbing, Heating & Air Conditioning, Inc. has proudly served Allegheny County since 1950, offering 24/7 Plumbing and HVAC services to Residents and Businesses within our community. As an employee-owned company, we are looking for a dedicated Customer Service Representative (CSR) to be a key point of contact for our Customers. In this role, you will handle inbound inquiries, book appointments, and ensure a smooth customer experience from start to finish. You'll work closely with our office team and our skilled plumbers and technicians to deliver top-notch service. If you have a passion for customer care and thrive in a fast-paced environment, we’d love to have you on board!

Key Responsibilities:

• Customer Engagement: Communicate with customers via phone, email, text, and occasionally in person to address inquiries, book appointments, and promote our products and services.
• Service Titan Proficiency: Use the Service Titan platform to manage customer accounts, schedule services, and track job progress.
• On-Call Dispatcher Rotation: Participate in the on-call rotation for emergency dispatching, typically one night per week.
• Sales & Lead Generation: Drive business by booking services, upselling products, and performing cold calls to generate short-term opportunities.
• Basic Plumbing & HVAC Knowledge: Learn and apply fundamental plumbing and HVAC concepts to answer common customer questions and guide them through our services.
• Cross-Team Collaboration: Assist with additional tasks as needed and cross-train on other responsibilities to support our small, employee-owned team.

Requirements:

• Communication & Customer Service: Strong written and verbal communication skills
• Multi-tasking: Ability to effectively organize and prioritize work in a fast-paced environment
• Education & Experience: High school degree (or equivalent), with 3+ years of related experience
• Availability: M-F 730AM-4PM; On-Call dispatching 1 evening per week and occasional weekend shift
• Plumbing & HVAC industry experience is strongly preferred

Benefits:

• Compensation: Based on level of related experience, industry knowledge, Service Titan expertise, etc.
• Employee Ownership: All employees are granted shares of our company, vesting over a 4-year period
• Benefits: Tons of standard benefits, including UPMC healthcare, Dental, Vision, 401k, 401k match of up to 6%, and more!