Postion: Master Plumber - Plumbing Division Service Manager

We are seeking a seasoned and highly skilled Plumbing Manager / Registered Master Plumber to help lead, manage, and grow our Plumbing Division. This pivotal role involves overseeing day-to-day operations within our plumbing team, ensuring the successful execution of all projects and services, and upholding the legal responsibilities of a Registered Master Plumber within our company.

Key Responsibilities:

Leadership and Team Management

• Lead, supervise, and mentor a team of plumbers and helpers, ensuring high performance through task assignment, monitoring, and guidance.
• Cultivate a positive and collaborative work environment that encourages teamwork and professional growth.
• Conduct regular meetings to communicate safety reminders, company goals, expectations, and address any team concerns or issues.

Project Management

• Oversee all phases of plumbing projects, from planning and coordination to execution, ensuring adherence to schedules and budgets.
• Collaborate with the applicable team members to review project requirements, provide technical expertise, and prepare accurate cost estimates and proposals. Prepare and deliver proposals to Customers as applicable.
• Monitor project progress, proactively identifying risks or delays, and implement solutions to maintain project timelines.

Resource Management

• Collaborate with other managers, as applicable, to direct the allocation and utilization of resources, including equipment, materials, and labor, to maximize efficiency and productivity. 
• Coordinate with Warehouse & Operations to maintain an adequate inventory of materials and equipment, ensuring availability for upcoming projects.
• Develop and implement strategies for resource optimization and waste reduction.

Quality Assurance and Compliance

• Ensure all plumbing projects meet the highest standards of quality and comply with industry codes, regulations, and safety guidelines.
• Conduct regular inspections and quality checks to verify workmanship and maintain customer satisfaction.
• Stay informed on industry trends, new technologies, and best practices, integrating them into departmental operations as appropriate.

Registered Master Plumber Responsibilities

• Fulfill the legal obligations of the Registered Master Plumber for the organization.
• Ensure all plumbing work complies with local, state, and federal regulations and codes.
• Prepare, review, submit and/or approve plumbing plans, designs, and specifications for regulatory compliance.
• Maintain accurate records, including permits, licenses, and inspection reports, ensuring they are up-to-date and accessible.

Customer Service

• Work closely with dispatchers and other managers to make recommendations about daily schedules, identifying training opportunities, etc.
• Oversee the on-call program and schedule, maintaining 24/7 Plumbing coverage. Participate in emergency on-call dispatching rotation if applicable.
• Address customer inquiries, concerns, and complaints promptly and professionally, aiming for complete customer satisfaction.
• Build and maintain strong relationships with clients, suppliers, and subcontractors, enhancing the company’s reputation for quality and reliability.

Qualifications:

• 10+ years of proven experience in plumbing project management, including estimating, planning, and execution.
• Registered Master Plumber certification or license in Allegheny County.
• Strong technical knowledge of plumbing systems, codes, and regulations.
• Excellent leadership and team management skills with the ability to motivate and inspire a diverse team.
• Superior problem-solving and decision-making capabilities.
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, capable of building relationships with clients, team members, and stakeholders.
• Proficiency in relevant software applications and project management tools. Experience with ServiceTitan is strongly preferred.

Benefits:

• 401(k) with matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance (majority paid by employer)
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Why Join Us:

• Take on a critical leadership role within a respected, employee-owned company.
• Play a key part in our mission to distribute wealth to hardworking Americans.
• Contribute to the growth and success of a company with over 70 years of history.
• Enjoy a collaborative work environment with opportunities for professional development.

Apply today to join our Plumbing Division and uphold the legal and professional standards as our Registered Master Plumber.   Join Stahl Plumbing, Heating & Air Conditioning, Inc., and help shape the future of our growing company.