Server Manager

Drum & Quill Historic Pub

Position Overview

The Server Manager at the Drum & Quill Historic Pub is responsible for leading and developing our front-of-house team while ensuring exceptional guest experiences that honor our establishment's historic legacy. This role directly supervises servers and hosts while working closely with kitchen staff to maintain seamless service operations.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and inspire a team of servers and hosts to deliver legendary hospitality
• Create and maintain server schedules while ensuring appropriate staffing levels
• Conduct regular team meetings and training sessions to enhance service standards
• Implement and maintain service protocols that blend modern efficiency with historic charm
• Evaluate staff performance and provide constructive feedback for improvement

Guest Experience

• Set and maintain exceptional service standards throughout the front-of-house
• Actively engage with guests to ensure satisfaction and resolve any concerns
• Preserve and share the pub's rich history through authentic guest interactions
• Monitor dining room operations to maintain an inviting, historic atmosphere
• Handle special events and reservations with attention to detail

Operations Management

• Coordinate with kitchen staff to ensure smooth service execution
• Maintain inventory of service items, uniforms, and front-of-house supplies
• Assist in developing and implementing service procedures and standards
• Monitor and maintain cleanliness and safety standards
• Assist in financial operations including cash handling and shift reports

Required Qualifications

• 3+ years of restaurant service experience, including at least 1 year in a supervisory role
• Proven track record of leading and developing high-performing service teams
• Strong understanding of food and beverage service standards
• Excellent communication and interpersonal skills
• Ability to work flexible hours including evenings, weekends, and holidays
• ServSafe certification and applicable alcohol service certifications

Preferred Qualifications

• Experience in historic or fine dining establishments
• Knowledge of beer, wine, and craft cocktails
• Background in hospitality management or related field
• Familiarity with restaurant POS systems
• Understanding of local food safety regulations

Physical Requirements

• Ability to stand and walk for extended periods
• Capable of lifting up to 30 pounds
• Able to navigate stairs and move through busy restaurant environments

Benefits

• Competitive salary commensurate with experience
• Minor Health: Covieneint Care & Telehealth - not full healthcare, but effective at helping staff
• Paid time off
• Meal benefits
• Professional development opportunities
• Employee dining discounts

About Drum & Quill

The Drum & Quill Historic Pub is committed to preserving our rich heritage while delivering exceptional dining experiences. We seek individuals who share our passion for hospitality and appreciate the unique character of our historic establishment.

To apply, please submit your resume and cover letter detailing your restaurant management experience and approach to delivering legendary hospitality.

Drum & Quill Historic Pub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.