Business Operations Intern

Full-time

$15 per hour

Reports to:

Business Operations Intern Coach

Pay Rate:

$15/hr.

Travel:

15% Local Driving

Status/Classification:

Full-Time 30+ Hours Weekly/Temporary

Dates (10 Week Program):

~ May 20-July 26th

~ Last week: Monday-Thursday work week

~ Cannot miss first or last week of the program

~ 1 week off is allowed, but work will have to be made up another week

Work Days:

Tuesday-Saturday (5 days)

Evening Availability for Special Events

GPA Requirement:

3.2 or above

Major:

Business Administration, Business Management, Sales, Analytics, Finance

Undergraduate Classification:

Preferably Junior or Senior

Previous Work Experience:

Preferably 1-2 years

Business Development: Operations Intern Role Description

A Business Development: Operations Intern is an influencer in the restaurant who conducts research and consults to maximizing efficiency leading to business growth and sustainability.

Responsibilities

Track and monitor relevant metrics through the CFA Now App, Analytics Hub, and Report Galleries (Sales, Speed of Service, Transaction counts, Food Costs, etc.)
Create improvement plan for Drive-Thru, Front Counter, and/or Delivery Operations
Identify bottlenecks and areas of opportunity using LEAN Principles
Measure, evaluate, collect data, create and implement solutions
Utilize a wide range of resources to achieve goals
Be a role model and uphold high expectations for self and others
Learn the systems and processes needed to operate a business
Work across multiple departments in differing capacities
Manage projects of ranging scales and timelines
Submit and Present an Elevator Pitch and final Business Development Operations Plan to the Executive Team at the end of the program

In-Restaurant Responsibilities

Serve in all FOH Roles and evaluate efficiencies from those positions
Serve in all BOH Roles and evaluate efficiencies from those positions
Implement new drive-thru, front counter, dining room processes gathered from analytical data to enhance guest experience Attend all weekly intern class meetings and supervisor 1:1’s
Work 20 hours a week minimum in restaurant Operations

In-Community Responsibilities

Support Sales and Brand Growth initiatives (ex: Thank You Notes, CARES recovery, Talent Recruitment Events, Support Center Corporate Tour)
Knowledge Share with guests regarding virtual ordering assistant (CFA App)

Skills and Qualities

Self-Starter
Leadership Experience
Relationship Builder
Project Management
Written/Oral Communication skills
Attention to Detail
Decision Maker
Resilient
Timeliness

Internship Benefits

Sundays Off
Paid Internship
Intern Coach and Leadership Mentorship
Leadership Work Experience
Complimentary Chick-fil-A Meals (estimated $500 value)
Complimentary Chick-fil-A Uniform (over $150 value)
Support Center Corporate Tour
Mileage Reimbursement for Work Related Trips
College Credit (when applicable)
Opportunity to interview for a Full-Time position (at the end of the internship, when applicable)

Chick-fil-A - Chick-fil-A Salem Bridge

12920 Brown Bridge Rd, Covington, GA, 30016

Apply

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.