Shift Lead

Join Our Team as a Team Lead/Shift Lead!

At Chick-fil-A, Team/Shift Leaders play a vital role in assisting our team with all aspects of shift management, ensuring that each guest enjoys an outstanding experience. Team/Shift Leaders supervise assigned stations throughout their shift and are tasked with opening and/or closing the restaurant following the established procedures.

Key Responsibilities:

Encourage Team Members to work at a pace that meets the restaurant's established speed of service guidelines.
Execute proper security and cash handling protocols while holding cashiers accountable for compliance.
Oversee the cleanliness of the dining room, restrooms, parking lot, and overall facility.
Address guest issues as they arise and consult with management on more complex matters.
Foster positive working relationships with employees, providing direction and constructive feedback.
Communicate employee performance and policy violations to management for appropriate resolution.
Strictly adhere to all company policies and procedures.

We are looking for individuals who:

Are committed to delivering excellent service and quality.
Have a strong desire to lead and develop others.
Can thrive in a fast-paced environment and adapt to changing needs.

Perks of working at Chick-fil-A:

Flexible Hours: We will work with you to arrange a schedule that accommodates your commitments to family, friends, school, or sports.
Closed Sundays: Enjoy a guaranteed day off to spend with family and friends, as all Chick-fil-A restaurants are closed on Sundays.
Work Directly With A Chick-fil-A Operator: Gain mentorship from the Operator, who invests time in employees and teaches valuable business skills for the future.
College Scholarships: We believe everyone deserves an education and offer Leadership Scholarships to eligible employees who qualify.
Competitive Pay: Enjoy a competitive paycheck while working in a nurturing environment that fosters valuable business and interpersonal skills.
A Friendly Place to Work: At Chick-fil-A, we view our team members as more than just employees. Our low turnover rate reflects how much people enjoy working here.
Opportunity for Advancement: There are many opportunities for growth and development within the Chick-fil-A organization.

At Chick-fil-A, being a Team Lead/Shift Lead is more than just a job; it’s a stepping-stone to a successful future in the world of business.

About the Company:

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

Chick-fil-A - Christiana

4657 Ogletown Stanton Rd, Newark, DE, 19713

Apply

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.