The Assistant Boutique Supervisor is a customer-facing role at Birds of Paradise Gelato Boutique that works closely with the Boutique Supervisor in managing the team of service crew and the boutique with the goal of delivering delightful experiences to every customer, according to company’s standards.

Responsibilities

• Work closely with the Boutique Supervisor in your assigned boutique to ensure operations are running smoothly every day; and to deliver a best-in-class service that takes care of every customers’ experience through every touchpoint 
• Ensure compliance with company standards, standard operating procedures, and governing regulations

Duties

• Observe, improve & implement better ways of getting things done
• Supervise boutique operations together with Boutique Supervisor from opening to closing according to company standards & standard operating procedures
• Proactively maintain boutique environment in tip-top condition according to company SOP
• Create a nurturing environment through positive language, feedback and teamwork
• Guide new service crew in the learning of technical skills and knowledge and inspire them to deliver their best
• Assist or lead at ad hoc off-site events (e.g. weddings, live-scoop events)
• Undertake ad-hoc duties as reasonably assigned from time to time

We are looking for someone with

·        a heart of service

·        strong work ethic (reliable, committed, go-the-extra-mile)

·        high level of integrity and professionalism

·        warm & positive communicative skills

·        an ambassador who believes in & embodies our brand vision, mission & values

Requirements

·        Diploma or higher

·        Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)

·        8.5h to 10.5h work day (5-day work week, including weekends & Public Holidays)

Work locations

·       Katong / Jewel Changi Airport / Beach Road / Mandai

·        Deployment will be discussed during the interview