Responsibilities

• Make every Birds of Paradise Gelato Boutique a great place to visit by taking ownership of your duties in your assigned boutique, ensuring operations are running smoothly every day; and by delivering a best-in-class service that takes care of every customers’ experience through every touchpoint 
• Ensure compliance with company standards, standard operating procedures, and governing regulations

Duties

• Supervise boutique operations together with fellow Supervisor from opening to closing according to company standards & standard operating procedures
• Create a nurturing environment through positive language, feedback and teamwork
• Train new service crew in the learning of technical skills and knowledge and inspire them to deliver their best
• Perform administrative work to ensure boutique is well-run.
• Maintain boutique environment in tip-top condition according to company SOP
• Observe, improve & implement better ways of getting things done
• Assist or lead at ad hoc off-site events (e.g. weddings, live-scoop events)
• Undertake ad-hoc duties as reasonably assigned from time to time

We are looking for someone with

·        a heart of service

·        strong work ethic (reliable, committed, go-the-extra-mile)

·        high level of integrity and professionalism

·        warm & positive communicative skills

·        an ambassador who believes in & embodies our brand vision, mission & values

Requirements

·        Diploma or higher

·        Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)

·        8.5h to 10.5h work day (5-day work week, including weekends & Public Holidays)

Boutique locations

·        Katong / Jewel Changi Airport / Beach Road / Mandai

·        Deployment will be discussed at interview