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The Service Crew is a customer-facing role at Birds of Paradise Gelato Boutique that works closely with the Boutique Supervisor in delivering delightful experiences to every customer, according to company’s standards.


RESPONSIBILITIES

  • Punctual boutique opening; quick & complete closing
  • Scooping of ice cream
  • Greeting and engaging with customers with warmth and tact
  • Cashiering
  • Preparation of complementary products
  • General cleaning & washing
  • Maintaining high level of hygiene practices 
  • Creating a nurturing environment through positive language, feedback and teamwork
  • Guide new service crew in the learning of technical skills and knowledge and inspire them to deliver their best
  • Troubleshoot any issues that may arise with relevant technical knowledge and skills
  • Assist or lead at ad hoc off-site events (e.g. weddings, live-scoop events
  • Undertake ad-hoc duties as reasonably assigned from time to time

WE ARE LOOKING FOR SOMEONE WITH / WHO IS

  • customer-centric attitude
  • strong communication skills
  • team player
  • professionalism and integrity
  • problem-solving skills
  • adaptability and multi-tasking
  • self-awareness
  • an ambassador who believes in & embodies our brand vision, mission & values


REQUIREMENTS & QUALIFICATIONS

  • Diploma or higher
  • Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)
  • Some relevant working experience preferred
  • Full-Time Shift work (9h work day, 5-day work week, including weekends & Public Holidays)


PART-TIME OPTION

  • 6h work day, 4-day or 5-day work week

Birds of Paradise - Birds of Paradise Gelato Boutique

63 East Coast Road, Singapore, Singapore, 428776
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