Greeter/Service Advisor

JOB PURPOSE: 

• Performs general office functions including answering telephones, completing customer service applications, and billing process. 

ORGANIZATIONAL RELATIONSHIPS: 

• Reports to the supervisor 

JOB SPECIFICATIONS: 

• Prior experience in general office/secretarial positions is required.
• Written and oral communication skills as well as the ability to read are essential.
• Telephone skills are essential.
• Keyboarding skills and knowledge of computers are required.
• Exceptional customer service and customer relations skills are essential.
• Ability to work in a professional environment.
• Experience in creating and maintaining a filing system. 

JOB RESULTS AND EXPECTATIONS: 

• Answers telephone in a courteous and timely manner; answers inquiries or directs calls appropriately.
• Conducts opening duties including unlocking doors, turning on lights, turning on computers, and logging employees onto the computer.
• Suggests "full service" packages to the customer and other additional services including engine cleaning, tire rotations (if applicable), and fuel system cleaners.
• Obtains and accurately enters customer information into the computer.
• Answers customer inquiries, and explain services/products offered and work performed on the vehicle.
• Verifies all cheques received.
• Prepares and processes fleet billing reminder cards.
• Processes credit card payments using the POS system.
• Maintains operational records / files in a neat and organized fashion.
• Oversees job functions and training for office staff.
• Makes required changes as necessary, balancing change drawer on a regular basis and "close-out" drawer at the end of each day including credit card transactions (POS / manual). Conducts closing duties by placing the deposit in the safe, turning off the computer, appliances and lights and locking all doors.
• Ensures the lobby is kept neat and clean, replenishes beverages and maintains cleanliness in the restrooms.
• Maintains a neat and professional appearance at all times.
• Maintains technical competence by attending all classes and shop meetings as requested; reading service bulletins.
• Performs other duties as assigned.