WHAT EMPLOYEES VALUE ABOUT THE NOW:

• Commission pay
• Bonus pay
• Benefits:
• One free massage a month
• Friends & Family Discounts
• Team member referral bonus
• Excellent Medical, Dental, and Vision plans*
• 401k Retirement Plan
• Substantial discounts on products
• Surprise lunches
• Daily coffee, tea, and snacks provided

The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about a completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. The experience is provided through an affordable luxury-style massage in an energy-filled environment, simultaneously contributing to mental and physical healing.

Qualifications:

An individual must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may enable individuals with disabilities to perform essential functions. 

• Must understand the basic principles of auditing, balancing, and closing out accounts. 
• Respond to individual guest needs and adhere to The NOW Massage standards as written in the employee handbook. 
• Must have excellent communication skills. 
• Must be computer literate and can learn various software programs/applications. 
• Must know how to operate printers and various other office equipment. 
• Must be able to prioritize tasks and handle multiple tasks simultaneously. 
• Willingness to work flexible hours, including days, evenings, weekends, and holidays 
• Must be customer service focused

WORK ENVIRONMENT:

The work environment characteristics described here represent those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DAILY FUNCTIONS:

• Continuously demonstrate all duties and responsibilities as required of the Experience Guide team.
• Oversee our front desk experience guide through interviewing, hiring, and training. 
• Facilitate team meetings to ensure robust product and selling skill knowledge
• Act as a liaison between the Experience Guide, Massage Therapist, and Leadership team.
• Communicate all updates, new products/offerings, events, and protocols to the Experience Guide team.
• Ensure the facility is always clean and presentable to standards.
• Be accountable for transactional corrections and follow-up.
• Assist with group bookings and communicate directly with group inquiries.
• Create documents, reports, spreadsheets, and protocols as directed.
• Participate in retail and back-of-house inventory counts
• Assist in forecasting staff needs related to seasons and staff retention.
• Participate quarterly in boutique supplies, retail, linen, and equipment inventory to ensure the facility is well prepared and replacement purchases are planned bi-annually.
• Share suggestions, voice challenges, or any specific concerns to the Leadership Team.
• Assist General Manager with guest complaints and concerns.
• Collaborate with the Leadership Team during regular meetings regarding any improvements.
• Support in daily Programs operations as a Manager on Duty, especially during the evening programming hours

IDEAL CANDIDATE:

We seek inspirational, service-oriented, optimistic, and hard-working individuals passionate about health and wellness. The belief in self-care is essential.